"this was such a simple process"
"Shopping for my prescription is very easy on opticcontacts.com. They always have my brand in stock and its usually cheaper than any other online prescription contacts stores"
“Thank you so much for your fantastic review! We're thrilled to hear that shopping for your prescription contacts has been such a breeze on OptiContacts.com. It's awesome to know we keep your favorite brand in stock and at great prices! We can't wait to continue providing you with the best shopping experience possible!”
"It's always something that companies sneak in there at the end. Thought you guys were different. I was wrong."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Couldn't have been any easier of they tried!"
"Well, on my way to Uranus factory in Missouri, I had a very easy time placing my order. Thank you. you have made the experience easy"
"This is my first time ordering contact lens online. After reading the reviews I decided to give Opti a try. I was initially a bit reluctant, but the simple and quick process encouraged me to place my order. "
"Not happy with the "processing fee" on top of the shipping fee. Just add the processing fee to the base price of the contacts, and then charge people for shipping at the end. It's less slimey and underhanded. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Coupons do not work - There was a price advertised. As soon as I put lenses in the cart, the price went up. Then they added a HUGE processing fee. By the time the transaction was all finished, $80 was added to the original amount.
After posting my review, OptiContacts reached out to me to make things right. I truly appreciate it and the price was matched to what was originally displayed. I was also given tips for future purchases. Customer Service is 10 of 10. Would recommend."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"good price........................"
"Free shipping but handling processing fees not disclosed in advance"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Buying contacts is so frustrating because of the way companies market their pricing. It isn't even CLOSE to the price by the time you get to checkout. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us”
"Straightforward is ordering process without the hassle!"
“Thank you so much for your amazing review! We're thrilled to hear that you found our ordering process quick and hassle-free. Your satisfaction means the world to us, and we’re excited to continue providing you with the best experience possible!”
"The processing fees are very high - you give discounts and free shipping then charge a lot for processing. Probably be the last time I order from this company."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"You’ve got to fix the coupon code issues"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Found these contacts at a great rate after shopping around. The only thing I would suggest is to allow for split payment methods between a cc and hsa."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found the process simple and easy. We strive to make shopping with us as seamless as possible, and your feedback means the world to us. We appreciate your support and can't wait to serve you again!”