"Such a fast easy convenient way to order contacts. "
"Easy to use website. Had what I needed and very user friendly. Will give another review once contacts arrive."
"As somebody who is a first time buyer of contacts, it’s difficult to navigate the site if I upload my prescription . I it should only just automatically only show me the options app are shown on my prescription"
"Just because other retailers are using them. Ugh. Deception and it is frustrating to have the order double due to processing fees."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"There was no box to put in the promo code offered. It was confusing. I’m not even sure if it was applied automatically. "
“Thank you for your feedback. The online promotion you selected isn’t compatible with other promotions or coupons, and the discount is automatically applied at checkout. We’ll be reaching out to confirm that the discount was applied correctly and to assist with any further questions. We appreciate your patience and understanding.”
"I enjoy the service and the contacts i receive, and also the price is very fair to my budget. Im glad you exist. "
"It was very easy to order. Thanks"
"Good so far, thank you for your inquiry. I'll let you know more as we proceed "
"Ridiculous not only do you have to pay $10 for shipping, they also charge a $6 “processing” fee. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I don't know why Contact companies play the Shell Game, when they advertise one price but when you are ready to check out, the price is much higher. My contacts were advertised as $12.54 per box but when all was said and done by adding lowest price for shipping and handling, the price per box is $28.64 and not $12.54. I wish they would say what they mean and mean what they say instead of playing the "Shell Game" with customers!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I’m not a fan of the price doubling after going through the checkout process. However, $400 for 8 boxes of acuvue 1 day moist is a good deal.
The bigger the initial discount, the bigger the processing fee. It’s shady but I can’t see, and they all do this strange bait and switch. Sigh.
Was getting free contacts bc my -7.5 is terrible but the government up’d the minimum terrible eyesight. Sheesh.
Thanks for still having a reasonable end of the day price opticontacts.
Hoping the shipping pleasantly surprises me! "
“We're thrilled to hear that you found our prices for Acuvue 1 Day Moists to be the best around, even though we understand your frustration with processing fees. Your feedback about the checkout process is invaluable, and we'll keep it in mind as we strive to improve our service. It’s great to know that while the experience wasn’t perfect, you still walked away satisfied with a reasonable price. Thank you for choosing OptiContacts; we appreciate your support and look forward to serving you again!”
"$47 processing fee plus shipping"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Fast and easy. Everything right in front of my face."
"Wish I had the option for pay woth 2 difff cards"
“Thank you for your feedback! We do offer the option to pay with two different cards over the phone. We’ll be reaching out shortly to assist you with this. Your satisfaction is important to us, and we’re here to help.”
"Best Price easy to shop and enter script ."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. You can upload your prescription directly on the page where you enter your prescription powers. Alternatively, you can email your prescription to us at rx@opticontacts.com. We’ll be reaching out to assist you further and ensure a smoother experience. Your satisfaction is important to us, and we appreciate your patience.”