"Easy to order but that hidden fee that you don't find out about until you Check out is so sneaky. Still the prices are comparable if not cheaper but I don't appreciate the lack of upfront honesty."
"Liliana henao muy excelente trabajo "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our work excellent. Your support means the world to us, and we can't wait to continue providing you with top-notch service!”
"thanks for everything, word."
“We're thrilled to hear you had such a quick and easy experience! Your feedback means the world to us. Thank you for choosing OptiContacts.com, and we can't wait to serve you again!”
"I wish it would tell me up front that I was going to get hit with a $44 processing fee. This is as bad as ticketmaster. Never again"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"If you feel compelled to pull this to remain competitive, at least tell us right up front. Not waiting until late in the check out process.!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Fast, easy select, easy input Dr. info. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Very easy to do. I like that it is simple and fast"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Easy to order and excellent price!!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"REALLY unhappy about the hidden processing fee that doesn’t show up until the payment page!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"On my last pair of contacts & so grateful I found this website. Thank you!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"I searched many different sites for contacts and the cost at Opticontacts was 60% cheaper than all others!!!Thank you! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Ordering process was so easy. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Great selection and amazing prices. "
"The last orde took more then month I had to cancel order n lasted months without ordering with this company giving it one more try "
“Thank you for your feedback and for giving us another chance. We apologize for the delay with your previous order. Sometimes, certain brands or prescriptions can go on backorder with the manufacturer, which can unfortunately extend the delivery time. Please rest assured that we're doing everything we can to expedite your package as soon as possible. We appreciate your patience and are committed to improving your experience with us.”
"The website was easy to navigate and ordering was easy. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. IOur goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”