"Excellent user friendly display "
"Was easy , liked discount, easy website"
“Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience shopping with us. We appreciate your feedback and are happy that you found our website easy to use and enjoyed the discounts. We look forward to serving you again in the future!”
"The rep that called me with the issue I had was excellent & understanding & gave me an awesome discount & I'm very appreciative thank you I'll definitely continue to be a customer "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"I hope the contacts come in as easily as the ordering process went! "
“We're thrilled to hear that you found our ordering process easy peasy! Thank you for your 5-star review. We're confident your contacts will arrive just as smoothly. Thank you for choosing OptiContacts.com for your vision needs!”
"always quick and easy every time"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Easy, fast and wonderfully smooth ordering"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Smooth and easy ordering process."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Love the reminders and offers. Easy process and fast shipping. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Sneaky Marketing adding that "whatchamacallit Service fee $$$$$" to the total at checkout....."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Ver straightforward, easy reorder process.
And pretty competitive price, too!"
“Thank you so much for the fantastic 5-star review! We are thrilled to hear that you found our reorder process simple and straightforward, and that you also appreciated our competitive prices. We truly appreciate your support and look forward to serving you again in the future.”
"Discounted, best rates available for great quality contacts. I use them almost everyday and love my purchases dearly. I was given quite a hefty discount during the summer sale which was pleasant and a surprise, as well as offered great feedback on my original comment. Which was addressed and updated. Couldn’t be more happy with my Opti-experience. Thank you, Chris and the rest of the team! They are always there if you need any support, and provide quality care through contact lense supplying. "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Your website had some kind of issue. It took me numerous repeated tries to place my order over a period of 45 minutes to an hour or more. Rather frustrating. Not cool, especially when I am spending my money at your company. Also this is my second order from your company. Sale should have been quick and automatic considering you already had all my information. May consider a different company for my next optical needs. ?????"
“We apologize for the inconvenience you experienced while trying to place your order. We understand how frustrating it can be to encounter technical difficulties during the purchasing process, especially when you are a repeat customer. We'll make sure to look into this issue and improve our website's functionality to provide a smoother shopping experience for you and all our customers in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.”
"Not crazy about the processing fee applied at the very end... just as you press the payment key. Sneaky extra $20 bucks. Worse than a tip request. "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.
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"Great price easy to buy cheap shipping "
"Great prices... great variety... easy-to-use website!!!"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for the 5-star review! We're thrilled to hear that you found our website to be user-friendly. Your satisfaction is our top priority and we appreciate your support.”