"More than the store charges me. "
"Expensive compared to last time."
“Thank you for bringing this to our attention. We apologize if you found the pricing to be higher compared to your previous purchase.
One of our agents will reach out to you shortly to discuss this matter further and offer a resolution.
We appreciate your business and are here to assist you.”
"it is very easy to use the online system to reorder and the prices are very good"
"Website and shipping are horrible."
“Thank you for your feedback, and we’re truly sorry for the inconvenience. We’re committed to improving and making your experience better. Our team will reach out soon to address your concerns and find a solution. We appreciate your patience and understanding.”
"First time shopping here. I LOVED the process, quick and easy and the cheapest price around!!!"
"Return customer...great contacts...great price"
"A++++++++++++++++++++++++++"
"simple and cheaper than other "
"Wish that the contacts were at regular price consistently. "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"found my contacts brand super-fast and entered the info now just waiting to receive. And the price was cheaper than other places."
"I found the additional add on of processing fees to be rather annoying as they inflated what would have been a very cheap price"
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"My first time ever reading a prescription and order. Sooo easy!"
"The processing fee is unnecessarily excessive "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. Our team will reach out to you soon to clarify and assist with any concerns to ensure a satisfactory resolution.”
"i wear very expensive daily contacts!! as a new customer i received a generous first time customer discount which made all the difference to me and my budget! i went from an estimated $105 at my previous site to $67( this is only a 30 day supply) "
"very easy for original order and reorder
and thanks for the free sun glasses!"
A rep from OptiContacts.com, MariaKits, has responded:
“Thank you for your feedback, and we apologize for the inconvenience you experienced. We strive to offer the best total prices through various promotions and guarantee the lowest total price on the web, backed by our seven-day price guarantee. Our team will reach out to gather more details and ensure a satisfactory resolution.”