"Cheaper than insurance, faster than my doctor can order and free sunglasses :)"
"You website should be more clear when ordering left and right eye contact. Most consumers don't know what OD and OS means."
“Thank you for your feedback. We understand that the terms OD and OS can be confusing, as they are the universal abbreviations for the right eye (OD) and left eye (OS). We appreciate your suggestion and will take it into consideration to make our website clearer for all customers. If you have any further questions or need assistance, please feel free to reach out. We're here to help!”
"Great price on my first order. The contacts I ordered seemed to be quite a bit more expensive this time. Expedited shipping wasn't really worth the additional cost. "
“Thank you for sharing your feedback with us. We apologize if the pricing on your recent order and the cost of expedited shipping did not meet your expectations.
One of our agents will reach out to you shortly to clarify the details of the shipping method selected and to discuss any concerns you may have.
We appreciate your business and are committed to providing you with the best possible service.”
"Easy ordering experience and loved the price with the discount!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I’m happy with the experience but why are the processing fees $50 extra dollars? "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Quick enough to order to make it really easy. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"$300 in fees for a one-year supply of contacts is ridiculous. However, they were still the cheapest out the door from any other website. So use that at your own risk but do some comparison shopping first."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"It was good, could be better.."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I’ve been using Opti Contacts for a while now, and I couldn’t be happier with their service. The website is easy to navigate, my orders always arrive quickly, and the prices are really competitive. Their customer support is responsive and helpful, too. Highly recommend for anyone needing quality contacts at a great price!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I love that I can just reorder. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Cheapest contacts online and easy to work with!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I've searched for a reasonable price of contact lenses and this one stands out. Saved a lot!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I love that I was reminded to reorder before my prescription ran out."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Processing fee is junk and the fact that it went up even higher at final checkout is extra junk."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Took 2 times of submitting payment for it to go through"
“Thank you for your feedback. We apologize for the inconvenience you experienced while submitting your payment. Your experience is important to us, and we're constantly working to improve our system to prevent issues like this. If you encounter any further problems or need assistance, please don't hesitate to reach out. We're here to help!”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”