"Easy to upload the prescription, put in my info and order!!! Extremely satisfied with the ease of ordering. Hopefully I will be as equally pleased when they show up, shipping seems to be very quick as well. "
"Thanks so much OptiContacts for helping all of us out here during this economy. We really appreciate any help during this difficult time. Thank you again and again. "
"Very convenient for reorders, thanks!"
"I ran out of contacts and it is Saturday, my office is closed and online orders are quick and simple."
"Awesome experience buying contact lens "
"Very quickly and easy to order"
"Bait and switch. Got email with 30% off code, but then when I went to check out, they removed the code and wouldn't let me use it."
"It’s easy to order and get savings coupons often. Great to have free shipping as well!!"
"I haven’t logged in for awhile and it was super easy "
"Simple, fast, easy & affordable"
"Easy to order and better price"
"They always have the perfect contacts "
"Great job! Simple process and great price!"
"Hidden processing fee doubled the advertised price after entering all my information "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Good prices but your $100 hidden “processing fee” isn’t cool. I guess you’re just doing what every other company does though."
A rep from OptiContacts.com, DianaKits, has responded:
“We appreciate your feedback regarding the 30% off promotional code. We apologize for any confusion or inconvenience this may have caused.
The "HELLO" code is specifically intended for new customers. However, we do offer similar promotions for our existing customers.
To assist you further and ensure you receive the best possible offer, one of our agents will reach out to you shortly. We are committed to resolving this matter to your satisfaction.”