"Awesome experience buying contact lens "
"Very quickly and easy to order"
"Bait and switch. Got email with 30% off code, but then when I went to check out, they removed the code and wouldn't let me use it."
"It’s easy to order and get savings coupons often. Great to have free shipping as well!!"
"I haven’t logged in for awhile and it was super easy "
"Simple, fast, easy & affordable"
"Easy to order and better price"
"They always have the perfect contacts "
"Great job! Simple process and great price!"
"Hidden processing fee doubled the advertised price after entering all my information "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Good prices but your $100 hidden “processing fee” isn’t cool. I guess you’re just doing what every other company does though."
"I love that I can download my prescription and it’s always fast delivery. They always have your prescription saved so I can just hit reorder and bam , it’s done ! "
"Super fast and easy ordering!"
"This is my first time using the site and when I was a about to make payment, the coupon was removed.
"
“Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you experienced pacing your order. After reviewing our records, it appears that you may have previously shopped with us. However, we highly value every customer and are committed to ensuring your satisfaction. Our team will be reaching out to you shortly to resolve this issue and provide a satisfactory outcome.”
"The price was half of other websites. "
A rep from OptiContacts.com, DianaKits, has responded:
“We appreciate your feedback regarding the 30% off promotional code. We apologize for any confusion or inconvenience this may have caused.
The "HELLO" code is specifically intended for new customers. However, we do offer similar promotions for our existing customers.
To assist you further and ensure you receive the best possible offer, one of our agents will reach out to you shortly. We are committed to resolving this matter to your satisfaction.”