"Thank you so much for letting me experience not having to pay $100 for contacts it was very easy and I'm very satisfied thank you"
"Yeah fine its fine fine fine like alanis morisette one hand in my pocket bay bey and what it all comes down to"
"I've been without contacts and glasses for over a week. Your shop is the reason I could afford to see. Thank you"
"Easy to use the website and the prices are great even with the processing fees and delivery charges they are still less expensive than other contact websites including Walmart. "
"Very disappointed that the cost doubled due to processing fee. Not really a discount."
"Easy to order quickly on my mobile and good price. "
"Very easy to order through and a large selection of companies to choose from."
"I can't figure out how to use my vision insurance."
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Great prices and super easy online ordering process! "
"The actual product said 62$ per box then I got to my cart and it was 79$ per box, then I got to checkout and it was 99$ per box. Just overall not happy at all
"
“Thank you for your feedback, and we apologize for the confusion. The full price per box is $99, with the lower advertised price reflecting the first-time customer discount, which was applied to your order. Our team will reach out to you shortly to clarify and assist further. We appreciate your patience and aim to ensure your satisfaction.”
"The whole process from searching, to selection, to. entering prescription, to choosing a free gift, to placing the order, the whole thing is very seamless and user friendly."
"Easy to upload the prescription, put in my info and order!!! Extremely satisfied with the ease of ordering. Hopefully I will be as equally pleased when they show up, shipping seems to be very quick as well. "
"Thanks so much OptiContacts for helping all of us out here during this economy. We really appreciate any help during this difficult time. Thank you again and again. "
"Very convenient for reorders, thanks!"
"I ran out of contacts and it is Saturday, my office is closed and online orders are quick and simple."
A rep from OptiContacts.com, DianaKits, has responded:
“We apologize for any confusion regarding the pricing structure and the processing fee. We understand how this can impact your perception of the discount offered, and we are committed to providing transparent and fair pricing to all our customers.
To better assist you and clarify the details, one of our agents will reach out to you shortly. They will explain the structure of our online promotional prices and address any concerns you may have.
Thank you for sharing your feedback. We appreciate your understanding and look forward to resolving this matter for you.”