"Adding on a processing fee and a delivery fee at the very end is disgusting"
"You offer coupons for discounts, but then you have a high “processing fee” which literally negates the discount that you offer your returning customers."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"This just doesn't make it any easier to be an independent working artist. How can a product go up this much in one year?"
“Thank you for your feedback. We understand your concern about the price increase. The cost is adjusted based on the manufacturer's pricing, but we strive to offer discounts to help make the total cost more manageable. We will reach out to you shortly to assist you further with any available discounts.”
"SECRET PROCESSING FEE, SHIPPING CHARGES.
FIRST MY PROCESSING FEE WAS $30, THEN ALL THE SUDDEN IT WENT UP TO $90. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Super easy and quick! Great price"
"OptiContacts provides good service and has good prices. "
"PITA at every level. Will not order again. "
“We are very sorry to hear about your recent experience with us. Your feedback is important, and we apologize for any inconvenience caused. Our team will review your order and contact you shortly to assist and address any issues you encountered. We are committed to improving our services and hope to have the opportunity to make things right.”
"I laughed, I cried, my outlook on life and it it's tragic, temporal nature, has been forever altered.
Either that, or I was getting low on contacts and went online to get more."
"The order process was very easy as I'm a novice! If I can accomplish it anyone can. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Your offer looked so good, I upped my order to 3 boxes , to find out upon check out, you charge a $ 98.00 processing fee !! "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I’ve received a very repetitive and overwhelming amount of offers for 20% off my contacts - none of which included that the order had to be over $99. It’s hard enough for me to get the money to order just one box of contacts at $49 before all the fees - two boxes would only be $98 so I’d have to order three before I could get this deal and that is unfortunately completely impossible for me.
Along with this, having a free shipping offer would be incredibly helpful. As nice as having fast shipping is, adding another $10 for the 3-5 days makes it even harder to find the money to order contacts. If there was a delayed shipping option that was cheaper or even free, it would be so nice.
I am having to wear my (what are supposed to be) monthly contacts for up to four or five months at a time simply because the price + taxes & fees + shipping make it impossible for me to order a new box any earlier."
“Thank you for sharing your feedback with us. We apologize for any confusion. We want to inform you that we also offer discounts for orders under $100. Our team will contact you shortly to provide more details and assist you in finding a suitable discount for your needs. Additionally, we appreciate your suggestion regarding free or delayed shipping options. We are continually working to improve our services and will take your feedback into consideration.”
"Fast and simple with the best prices! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Ease of ordering! Quick delivery time"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Put items in my cart for later. Received a text message to type code HELLO for 30% off. Would not let me purchase using that code."
“Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. Our team will review your order and contact you shortly to assist with applying the discount and ensuring you receive the best possible deal. Thank you for your patience and understanding.”
"Quick & easy to order online & I will continue torder from here."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”