"You state you are competitive with other companies, but then you surprise the customer with a SIGNIFIGANT processing fee -- why not just build it into the price so there are no surprises at check out? I am still grateful for the opportunity to try out an order with your company and hope once I am in your system, the processing fee will be reduced on future orders. "
"Goid ordering and info from help "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"I love ordering from opticontacts it’s fast and easy and they are always delivered very quickly !! Wouldn’t order from any other place"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"I usually buy from 1800 contacts but wanted to see if there were any better deals online. Saw this link and I was able to check out without creating an account or any complicated steps. Great price and ease of use! highly recommend."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Always easy to buy , no complication"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Excellent. Courteous, kind, patient, efficient. I'm new to this really didn't know what I was doing and it turned out a good experience."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"First time ordering on this website. The process was very easy. I had a question before placing the order and it was answered immediately. Good customer service and ordering experience."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Sometimes it’s tough to make time for appointments to get fresh lenses & costly. Glad there’s an easy quick online solution. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"1st time customer and very easy"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"AVOID!
They enrolled me in an auto-ship program that placed a $250 order without warning. There was no easy way to cancel this order, so I reached out via email and requested it be canceled. They ignored me, and shipped the order instead. Now I’ll be forced to dispute the charge through my bank.
I will never use this company to buy contacts again. "
“Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We have a small window to make any changes to an order before it ships. We will call you shortly to assist with the return of the package and to ensure that the auto-ship program is canceled. Thank you for your patience as we resolve this issue.”
"I have used 1-800 Contacts to purchase my lenses for years. This year, the cost tripled. I was able to get the same quality product for the value I am accustom to."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"The price seemed so great then you checkout and processing fee and shipping fees kick-in. Somewhat misleading..."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I love how easy the process is and the quick delivery, not to mention the price! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"It was a very easy process. I will write more when I receive them"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Love how easy and quick it is to reorder. And so much cheaper than going through my Dr.'s office "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”