"I couldn't figure out how to pay without PayPal. I have to run through everything twice before I figured out how to upload a prescription, then it made me go through Paypal a second time. There weren't clear buttons that showed how to navigate to the next page. Also your processing fee is ridiculous. Just put that in the price per box!
Update: I did receive a call from customer support and they offered me a partial store credit for the inconvenience. I do appreciate good customer support so I’ve increased the number of stars. "
"I like to see discount be improved because my lenses went way up.
Thank you, JoAnn"
"I tried to order from other sites but this site was the easiest"
"Had my order in with a promo discount applied, within 2 minutes. Let's GO!!"
"One box of my contacts were going to be longer and they called to see if I wanted the other boxes now or all at once. No one’s ever called to ask me that. Very nice!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Great but unable to pay on website had to use my phone to pay"
"$17.14 processing fee?!!! on top of $164 for the contact lenses! Oh, but that 15% discount makes it all better.
I'm feeling the sting of corporate greed."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Absolutely love this site! Won’t find a better deal! Super simple. Almost too good to be true!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"The site tries to trick you into getting free sunglasses which when voids the 30% off savings!"
“Thank you for your feedback. We're sorry for any confusion regarding the promotions. We cannot stack multiple discounts, so you can choose either the free sunglasses or the 30% off savings. Our goal is to provide clear and valuable offers, and we appreciate your input. If you need assistance with your order or have any other questions, our team will be happy to help.”
"Best prices around and easy to use site."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Took two mins to upload script and get items in a handful of days. - great price!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"very easy to upload script - fast shipping - great prices - website very easy to navigate"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"New contacts AND a free pair of shades - perfect!"
"Didn’t like the processing fee."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Fast process and easy to order"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. We're sorry to hear about the difficulties you encountered with our website navigation and payment process. Our team will contact you shortly to assist you with the payment options and to ensure your prescription is uploaded correctly. ”