"it was easy to fill out the digital form and complete the sale"
"Best deal on the internet for contacts"
"Easy buying on the site! Thanks"
"This process couldn't have been easier!"
"Don't advertise a price and then plot of $59 fee at the end of the process... it is bait/switch tactics and I won't be using this service again in the future as a result."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"appear an aumont and after you charge for everything"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I love the discount! Thank you very much!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"It was easy to get the best price on our contacts and I love the payment options. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Ordered contacts for myself and my son, but was surprised when the total came out. It didn't seem to track the prices I saw along the way, but was not easy to go back and track it.
Turned out the offer of a "free gift" of "$68 sunglasses" was INSTEAD of the 30% discount promised on the site to new customers. When I brought this up on live chat, the agent told me oh, you got the sunglasses instead. I told her I didn't want them and she offered to instead give me the 30% discount (making me ask specifically for that) and told me I would get an itemized receipt before end of day with the new discount. Never happened.
Cancelled my order and would never do business with such a shady company."
“Thank you for your feedback and for bringing this to our attention. We apologize for the confusion and inconvenience you experienced with our promotions. Unfortunately, we cannot combine the promotions, but we can either provide the free sunglasses or apply the 30% discount on contact lenses. If you reconsider, we would be happy to help you choose the option that works best for you and ensure you receive an itemized receipt promptly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.”
"Just like the title says. Found my contacts, entered my prescription, and paid. Will definitely use this site again in the future. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I recommend this company if you need quality contacts at a good price! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"So many hidden fees that they don't show you until check out. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Able to place my own order and save alot on this site. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Best and quickest process ever!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Easy ordering process. I am a little concerned that my prescription wasn't required."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”