"You should lower your Processing Fee. It's way too high."
"Insanely expensive for 1 box of contacts. I used to pay $20 less. You offer a save15 discount but don't specify that it has to be a certain amount of money. I am a broke single mom who would just love to see and play out in the heat with my kids without my glasses fogging up. Ridiculously expensive!!!!!!!"
“Thank you for sharing your concerns with us. Some of our discounts do require a minimum purchase amount, and we apologize for any confusion this may have caused. We will reach out to you shortly to assist in finding the right discount and offer that best suits your situation.”
"I appreciate the reorder reminders, but you should send fewer of them. I like your fast and simple reordering process. It would be nice to get a better discount for returning customers who write positive reviews without subscribing to automatic orders. "
“Thank you for your feedback. We're glad to hear that you find our reorder process fast and convenient. We apologize if the frequency of our reorder reminders has been overwhelming. We will reach out to you shortly to discuss how we can improve your experience and provide the best value without the need for automatic orders.”
"I can get 30% off by ordering without autoship and only 20% with autoship. "
“Thank you for bringing this to our attention. We have various promotions available, and we will contact you shortly to discuss the best options to ensure you receive the most value from your purchase. Thank you for your patience and for giving us the opportunity to assist you.”
"Purchased contacts at OptiContacts"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Best place to shop for contacts"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Easy and great price will order her again "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Qui k easy to navigate and use payment was easy price varies when checking out due to how they process so you end up spending a little more than advertised. Still cheaper overall though. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"First order. I'll see what happens. Don't think I saved any money versus going through eye doctor."
"Contacts for less! 3-5 days delivery! Easy ordering! I’m excited. It took less than 3 minutes to order my contacts!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"I was originally led to believe the price would be much lower than it ended up being. The site didn't explain the original price increase and to see fee after fee after fee being added to the already first presented price was incredibly upsetting. The main reason I went through with the purchase is because I was tired and disappointed after already researching and making price comparisons claimed on other sites. I was fed up and the end price was close to the average price I saw posted other places. I just wanted the shopping experience to be over pretty much and get my contacts before I ran out. The layout and navigation of the site wasn't really pleasant for me either. There's a good chance I won't come back in the future."
“Thank you for taking the time to provide your feedback. We are truly sorry to hear about your disappointing experience. To make this right, we will reach out to you shortly to apply the appropriate coupon code and discount for your contact lenses. We also appreciate your feedback about the layout and navigation of our site. Your input is valuable as we strive to make improvements and provide a better shopping experience for our customers.”
"My subtotal was one amount, but when I continued to checkout there was a $289 processing fee on top of the price per box, so my total was double what I was expecting. Not upfront pricing at all. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Enough said:) Easy check out and great price!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Love the proce but they sure get you on other fees added "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"easy to use site and will probably use in the future"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”