"Unfortunately, as I was processing the order, the processing fee increased when clicking from Shipping Address information to the Payment Information. The processing fee increased by $15 just from clicking to the Payment part of the order. I am confused why the processing fee increased by $15 by just going to the next screen from the Shipping screen to the Payment screen."
"I was not expecting a $49.50 processing fee. If not for the discount on my first order, I would have ordered elsewhere"
"It would be helpful and transparent to let customers know upfront what shipping costs could run and how much processing fees are and when they apply"
"Thank you for making it so easy to order my contacts and offering a good discount! "
"Trying to pay was aa challenge..... it always tried to direct me to payPal when I wanted to use my credit cad. Wonkey...... "
"tricky with 2 types of lenses, uploaded Rx but your reader didn't catch the difference"
"Great quality and fast shipping"
"As a college student looking for affordable contact in this day and age this has been a lifesaver and will buy here again in the future "
"I price shop my contacts and this site is for sure the best"
"I have been getting my contacts from OptiContacts for a while now, and the service is great. Shipping is very fast. And the quality of the products is consistent. ️️️️️"
"I love this site so much, not only have yall saved my prescription but it is so easy to navigate the site to be sure I get everything that I need. Highly recommend! "
"Love the service and the price"
"Very excited to find the contacts at such a reasonable price until I went to submit payment and saw the $100.00 processing fee and the explanation. It feels like a bait and switch. It did not leave a good inpression"
"I would have ordered more, but the processing fee is outrageous!"
"After shopping around for my son's contacts, I found OptiContacts to be the most affordable. They offer a large variety of brands and also the astigmatism lens that my son requires. I appreciate that there is always a coupon available to use as well. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”