"Very easy....my first time using this sight ... Very easy!!
Great online discount!!"
"very easy web site to navigate Auto help throughout the ordering experience Billing was a breez!!!"
" Great contac price…. Easy site to navigate"
"I feel like having to look up order numbers each time i want to order rather than account numbers is very inconvenient. If the prescription has changed you require an rx. Also dont know why my auto ship was canceled."
"Cheaper than going through my eye doctor or their contact provider "
"I’ve shopped here before and came back to take advantage of the discount "
"USER-FRIENDLY NAVIGATION, REASONABLE PRICING, GREAT DISCOUNT OFFERS"
"The price is what got me, yet it’s a $50 processing fee and you have to pay for shipping. It still was slightly cheaper than most"
"Over $30 for a processing fee? And shipping isn't free?"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Payment by other than Paypal not working so forced to use PP. Could make it easier to use other payment methods."
“Thank you for your feedback regarding the checkout process. We apologize for any confusion you've experienced. Please note that we have all other payment methods available at the final step of checkout, in addition to PayPal. We appreciate your input and will work on making this process clearer. If you have any further questions or need assistance, please don’t hesitate to reach out!”
"Clear website, was able to order contacts quickly. Very Satisfied "
"They always add a processing fee that changes. Also, they claim to give you a 20% discount of autoship but it actually increased the price when I added it. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"They messaged me with a sale price and reminder to order more. Couldn’t ask for more. Forgot I even needed to order more and it was so easy and simple to get more with the saved information from last time and got a great deal!"
"You make it much easier then using my optician "
"This was the fastest and easiest contact lens order I have placed in years. The discount was great, Pricing was highly competitive and way less than Contact lens Sales Place locally."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback! We will review your account and the cancellation of your auto-ship order. Our team will reach out to you shortly for clarification. If you have any further questions or details to share in the meantime, please feel free to let us know. We appreciate your patience!”