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Product & services pricing
4.01/5
Chance of future purchase:
4.06/5
Shipping & packaging:
4.20/5
Customer service:
4.14/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-11-09

"Fast and easy online ordering the best way to get your order "


Verified
3/5

2024-11-09

Best price found but wish you were upfront about your costs

"I compared many different vendors, and you offer the best deal. It would make my life a lot easier if I didn't have to shop around It's interesting to note that I also get your deals texted to me since I've purchased form you before. But those were not as good as the ones I found through google sponsored ads at the top..

I know you pay a lot of ad fees to google. If you offered better deals to your existing customers then you might not have to spend so much money on ads. Why not reward your customers to come back, knowing you get the best deals. And customers wouldn't waste time shopping around for the best deals. Just my two cents.

"


Verified
5/5

2024-11-09

Super Fast

"Very convenient and most inexpensive way to fulfill my prescription order!"


Verified
1/5

2024-11-09

Processing Fee

"Why is there an over 10% Processing Fee?"


Rep reply posted 2024-11-11
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
5/5

2024-11-09

Amazing

"Very simple to navigate and place order!! Tried for the first time and it’s really easy. Great job!"


Verified
5/5

2024-11-09

Best Deal Even With the Processing Fee

"The ordering experience was great. I have not received my contacts yet."


Verified
5/5

2024-11-09

Fabulous Find!

"Best Price Online with the Contacts I Need!"


Verified
3/5

2024-11-08

Hidden "processing fee" at check out

"Great at first but then they add a processing fee at the end and charge you priority shipping as well. In the end still a deal, but not as great as initially thought."


Rep reply posted 2024-11-11
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
5/5

2024-11-08

Thank YOU

"1ST TIME ORDERING HOPE IT WORKS OUT."


Verified
3/5

2024-11-08

Good price except for process fee?

"Charging a process fee makes no sense. Just a way to add to the actual cost of the lenses so you are not really getting the advertising price. Very misleading. I am paying shipping because I am testing the new prescription otherwise I would be ordering 2 boxes "


Rep reply posted 2024-11-11
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
4/5

2024-11-08

Easy ordering Good. Customer service

"My only reason for not giving 5 is I ordered a brand on website that they didn't have. They offered me next best and covered shipping.. appreciate it"


Verified
5/5

2024-11-08

Get and easy to order contacts

"Easy to use website and easy to order. "


Verified
5/5

2024-11-07

Excellent Ser

"The best site to buy my contacts lenses! I love it!!"


Verified
5/5

2024-11-08

amazing

"it was fast and easy, and about ten dollars cheaper then any other place to get contacts"


Verified
2/5

2024-11-08

Sketchy pricing model

"Check price before checkout. Twice the amount advertised."