"EASY & QUICK TO ORDER MY CONTACTS! BUT CAN DO WITHOUT THE PROCESSING FEE, JUST EXTRA EXPENSE! AND ALSO FREE GIFT HAS TO HAVE A MINIMUM PURCHASE! BAH HUMBUG!"
"Not thrilled about the cost of my order DOUBLING after a "processing fee" is applied at checkout. The price was still significantly less than competitors, otherwise I would gave paid a little more to a company that is upfront and doesn't double theor price at the end of the checkout process. Shady business practice shouldn't be adopted as a way to "keep up" with the competition. "
"Contacts are very pricey, and then there is a separate pricey handling fee. Will be going elsewhere next time. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Very easy to navigate website"
"The phony prices and crazy processing fee. Just put the real price! "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Order processed quickly, took the money immediately. Was told it would 7 to 10 business days to ship out to a delivery service, but showed up in about 2 weeks. Didn't really like the computerized chat feature, but everything else was okay."
"It was easy to put in my prescription. However, at the beginning there was a sign that said that I was able to put in my insurance. When I went to pay, I could not find where to put in my insurance. I hope in the future this can be addressed. "
"Got a good price without having to mail in a rebate"
"Quick and easy to navigate! Will buy again!"
"I think I'll never give an online contacts company 5 stars because they all play around with the numbers. Here, you're given one total. Then you go to shipping and there's a $15 processing fee added and you could easily miss it because the previous screen seemed to gave you the price and how it was calculated. That said, there used to be one company that didn't do stuff like this. I ordered from them for years until they announced that they had to do business like everyone else because their base prices weren't competitive and they were losing business. But their prices were better. Just a bit inflated relative to what other companies were advertising. OtiContacts has one of the lowest processing fees and good prices on the contacts I get. I happy about that. It's just the idea of a processing fee kind of irks me."
"I saved $65 from ordering with Opticontacts rather than 1-800"
"Found site, add my info, great price,done !!"
"Having a hidden processing fee is super sketchy"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Straight forward simple process!! "
“We're absolutely thrilled to hear that you found our process straightforward and simple! Your feedback means the world to us, and we appreciate you taking the time to share your experience. Thank you for choosing OptiContacts.com!”
"Easy to navigate website...!"
“We're absolutely thrilled to hear your fantastic feedback! It's wonderful to know you found great value and that our website was easy to navigate. Thank you for taking the time to share your experience! Your support means the world to us!”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”