"30$/box then a processing fee... such liars"
"Good price but has deceptive fees. "
"Took 5 minutes start to finish and at a great price!"
"Rockin’ transaction! Thanks"
"Everything was great with the offers convenience but they did try to play me with a "free item" in sunglasses and switched my promo code out that was already attatched."
"Quick and easy. Good price with discount."
"Super easy to order. Would recommend "
"Easy to place order and great price !"
"Site is easy to navigate; I have used this service for many years and will continue to. "
"Added fees that raised price substantially "
“We appreciate your feedback and want to address your concerns regarding our processing fees.Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Contacts have gotten ridiculously expensive, even with the discount. But adding a $20+ "processing fee" on top of it is just adding insult to injury...I will not be at all surprised if Amazon Rx drives these companies out of business."
"We paid $254 last year, this year it was $332 and that’s with the addition discount for auto ship."
"The intitial price is great and website is easier to navigate then most other competitiors. But 17 dollar processing fee with no upfront explanation seems to be excessive and gimmicky. I would love for a company to be upfront with cost and not add additional cost right before check out. Not happy. "
"it was good to receive the discount for the first order. however, I don't understand why there is a charge for the service fee. "
"Was reordering contacts but had to exit the website. 30 min later I received a text saying return to my cart for a 30% discount but when I entered the Hello code I was denied because I've ordered from you before. Sad that a loyal customer who was sent a text with the offer was then denied "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”