"Shipping too high. Obviously an inflated shipping charge to add cost to contacts."
"Love ordering off here! It's so nice getting contacts at an affordable price. :)"
"Just logged in again and was able to reorder my previous prescription."
"Advertised for $30 per pack and after I paid, I realized it charged twice for each pack. "
"Discount kept changing when getting to final payment "
"I've compared the price of my contacts on many different websites, but this one is the cheapest. Thank you! "
"Access and ease of completing a subscription order was aawesome
Thank you!"
"It was simple to order my contact prescription, and thank you for the discount code. I'm a first time customer. "
"Greedy manipulative pricing. "
“Thank you for your feedback. We’re sorry to hear you feel this way. Our goal is to always offer the best total price for our customers while maintaining high-quality products and service. We’ll continue to review our pricing to ensure we provide the best value possible. If you have any concerns, we’re happy to reach out and discuss further.”
"This was really easy - as long as my contacts arrive correctly I'll be super happy!"
"SMS sales notifications and easy reorder! Thanks for the 5-star deals and service!"
"Didnt show processing fee till after all information posted and prescription uploaded. Not nice. Lured me in to waste my time and then tag on processing fee at end. You can remove the $10.45 processing fee to keep my loyalty else I will go somewhere else next time. If your going to charge it, at least be up front when you provide order total in cart."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Had no issues ordering contacts"
"I received a 30% discount via text that it removed when I went to check out. It was only for first-time customers, which I am not. I feel it should not have sent the message if it wasn't every going to be viable. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"I love the reorder setting. I don't buy contacts very often. but the reorder setting has made it so easy and fast"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”