"great website for everyone who needs contacts"
"It really bothers me that you tell me that you're going to sell me something for $38 and then you add a $58 service fee! Why not just sell it for 60 bucks that still less than everybody else? You just feel duped by this. "
"hidden fees doesn't show fees until afterwards "
"No problem always smooth and easy when ordering my contacts"
"it was great, no hassles just order and pay, boom!"
"It was easy to upload my prescription "
"Not sure if the order was correct the first time "
“Thank you for reaching out! We understand the uncertainty about your order, and we’ll be reviewing it to ensure everything is correct. We’ll be in touch shortly to assist you and confirm the details. Thank you for your patience!”
"Very simple to place order. Loved the price point on my contact lens "
"Easy to order. Added processing fee but still better price than competition."
"Took me a total of 2minutes to put in the order! "
"Every time you reclick you get different prices. Plus game played with processing fee is horrible for unsuspecting customers. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Quick, easy, and CHEAP! Great first time promotion"
"Payment was easy and simple and no problems"
"You can reorder in two clicks,super easy and convenient with all the saved information!"
"Literally took me less than 10 minutes start to finish to order my contacts! I never leave a review but this deserved one. Convenient, simple, fast- take notes like every other place that sells anything online. I know I'm being dramatic over buying contacts but seriously the easiest shopping I've done in a long time lolol!"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”