"Saw contacts for $32 for 90 days. Put them in the cart. Price stayed the same. Then entered form of payment, and just as I was about to hit 'purchase', noticed the price had suddenly doubled due to a 'processing fee', which was another $32/box. If you click on the 'what is this fee?' button, it basically says 'our competitors do this too, so we have a fake low price to bring you onto the site, but we still need to make a profit'. Won't be ordering from these folks again. "
"OptiContacts posted a black Friday deal that's great for budget-minded people... that is until the procoessing fee showed up to ruin the deal. I know most other competitors do it, but you will get more business when you post the true price upfront. "
"have needed more contact for months I've been out with no glasses either as my glasses broke ugh so this place is a life saver"
"Great site. Simple too use. Least expensive contacts I found "
"I was supposed to get a discount and it was not allowed at the last minute. I will never order from you again!"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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"They advertised a very low price...was happy until Checkout and they charged a $200+ processing fee to make them in line with other vendors. Will see if they ship timely if all else is equal.
Otherwise the experience was seamless and easy."
"The coupons make these contacts a reasonable price. The product, ease of purchase, and shipping are always great. The website is easy & smooth. There is free shipping. All is great until the last minute processing fee which is nearly infuriating. If the fee were calculated as an interest rate, no one would pay the rate. It’s all in the labeling, but to me - it’s still a higher price. Period. "
"When I chose my order the processing fee was $130. Once I logged into my account to finalize the order the processing fee changed to a higher amount. The total order originally was 267.07. "
"It’s the best I like them. This is my second time ordering from here and it’s is so easy. "
"Great price and fast shipping!"
"I thought the price would be one thing when I ordered; with a Black Friday discount. Then I discovered that half of the discount got 'eaten up' by a processing and handling fee. I think the fee should be disclosed earlier."
"Very easy to order your contacts and was by far the best deal for reliability."
"So easy, quick to reorder. It took me about 2 minutes ... and done. It took me longer to write these comments than it did to order my contacts. Both my eyes enjoy your speedy, no hassle ordering each time I order contacts. Multiple eyes, multiple super quick experiences, hence, "Eyes on the Flies".
THANX!"
"Pricing is pretty good and site is easy to use on a PC. On a mobile device, you can not use the positive sphere numbers, they don't show on screen. "
"Placing my order was quick and easy. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”