"This was a wonderful experience."
"Processing fees are dishonest."
"Easy process from long in to exit"
"It took me all of 5 minutes to process my contacts. "
"Your processing fees are disappointing. It shouldn't cost me $20 for you to process my order. That seems a bit excessive."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Great pricing, discounts and ease of ordering - thank you!"
"SO thankful for this company having the best price on contacts."
"Perfect situation.
I know what I want, you had what I needed. I entered some information and a few clicks later and it's headed this way. "
"Easy to use website and best prices"
"shipping and processing fee are too high"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Cant upload a prescription that is not a PDF??"
“We apologize for any confusion regarding the prescription upload process. If you are unable to upload your prescription in PDF format, you can also email it to us at rx@opticontacts.com, and we will be happy to assist you. Please let us know if you need any further assistance—we’re here to help!”
"Thanks for easy ordering - thanks"
"Smooth transaction with flex pay accepting"
"Where my free glasses in the promotion "
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
"It was easy to orfer contacts. Glasses not so much I guess I'll buy glasses local. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”