"20% Off - Great
Free Shipping with $99 - Great
$16.95 processing fee - WTH Boo"
"This app save me thousands of dollars from the eye doctor "
"The huge processing fee is annoying enough but the fee increased while I was checking out. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"A little confusing at first, special offer negates discount so you must chose which is better. Still the best deal on contacts. "
"pdf upload was dened
I guess that's a technical issue, but it's also a customer service issue"
"Would rather have more payment options other than PayPal."
"Coupon was applied until finalization of payment, then removed for “error”
"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
”
"It was very easy & convenient & not to mention affordable. "
"you say your giving a discount and then take it back on processing fees
"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Good experience, so far. Good price!"
"The process again went very smooth. Found easily what i needed and the whole order process was quick and easy."
"Delayed shipping, no info, no help "
“We sincerely apologize for the delayed shipping. We will review the tracking details and investigate the cause of the delay. One of our team members will reach back to you shortly to provide an update and offer assistance with the next steps. We appreciate your patience and understanding, and we’ll ensure you receive the help you need.”
"Would be easier if PDF was allowed to be uploaded of script"
“Thank you for your feedback. We understand that easier upload options can significantly improve your experience with our service. We'll take your suggestion about allowing PDF uploads into consideration as we continue to enhance our platform. Your insights are valuable to us, and we appreciate you sharing your thoughts.”
"Very easy
Very easy
Very easy
Very easy
"
"I wish you could stack coupons and promotions to get the best deal! Otherwise it’s not really a Cyber Monday special! "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”