Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Nice
"The online purchase made easy"
Lack of transparency
"Not cool to add extra costs just before check out. Not gonna buy again."
"I have purchased before and I am very satisfied. "
Eye Can See Clearly
"The process of reordering my contacts was super easy. This site always has great deals as well as great rewards for returning customers. "
Great!
"Very easy and great pricing you'll love it"
Sassy eyes
"I'm a full-figure model, whom has an. upcoming fashion show, and couldn't get contacts from local eye doctor. Easy and affordable contacts!!"
So easy
"Website is so user friendly & the ordering process was so quick & easy , I’m super impressed & will be recommending Opticontacts!"
Great customer service
"I couldn't do it on-line so i called and the rep was fantastic and got it done in short order. So helpful."
Great product super fast service, processingand fast shipping
"This was the best experience upload prescription you processed and shipped same day I received my much needed contacts in 3 days and that was with the free shipping! Great prices best promos online!"
Ez breezy
"Absolutely easy to order from."
Hidden Fee
"Price a little misleading as a $22 processing fee added to order at checkout."
"Outstanding Customer Service – Went Above and Beyond!"
"I accidentally ordered the wrong contact lenses, and the customer service representative went above and beyond to help me. He took the time to check my prescription to see what I had originally ordered and, without hesitation starting correcting my mistake. This level of service is rare and truly appreciated! It made the whole process stress-free and I’m so grateful for the quick and thoughtful assistance. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
Okay
"The price is definitely reasonable, although I am not sure why there is a $25 processing fee. "
Special
"Easy to navigate. Will buy from them again
"
Handling of returns
"I set up order 18865532 but made a mistake in the power. I received a return label and return the lens with a note of the correct power. That was 10 days ago and I received no acknowledgment of the return. So I called today to check status and the order was re-entered with 18938314. The operator said she did not get a notice that the return had arrived. Why? Anyway I’ve gotten the correct power ordered but have to wait another week."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”