"Everything was fine, but it feels a little scammy to find a large processing fee that makes up for the very low sticker price. That said, it was still the best price after the fees. "
"Dumb that you get a discount but you take that back by charging so much for a “handling” fee which is dumb! "
"Very friendly website and the cheapest contacts I have found online"
"I go thru a lot of contact lenses, and I can always count on a quick response time. "
"Competitive prices, easy to navigate website, easy to place order "
"I ordered some night and day contacts and the price was really great! I saved over $300!!! I can't believe it. Thank Opticontacts!"
"It was easy and cheaper than others"
"Tacking on another fee at the end for processing in addition to shipping was disappointing and felt deceptive. You should reflect that in the price since the reason given for the fee is for you to be competitive in the market. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"easy to order, hope to get the order in soon"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Need more clarity on the subscribe and save program it doesn't tell you if it auto charges you like Amazon does with their program such as if my vision changes I don't want the old script showing up at my house and my card charged when I need a different script "
“Thank you for your feedback regarding the subscribe and save program. You have full control to edit or cancel your subscription anytime through your account settings. If your vision prescription changes or if you need to make adjustments, simply log into your account, and you can update the subscription to avoid receiving the incorrect items. We hope this helps, but if you need further assistance, please feel free to reach out to us directly.”
"I love the reorder feature - a few clicks and my contacts are on the way! "
"Always easy to reorder. Shipping is fast. Easy peasy. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"they gave me a voucher i used it and was able to get what I needed "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Easy process, great price and quality "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Fast and easy user friendly platform"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”