"An okay website to navigate. Was a little tricky at the end when trying to use a coupon code that didn't work. But overall not bad"
"It'd be helpful if it took prepaid cards because some people can't use their regular card for everything"
"very easy to re-order. great customer service"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"so easy to use. ordered my contacts in less than 5 minutes. Best part of my day, week, month, and even year! Wahoo! I can see. "
“Wow, thank you so much for this fantastic review! We're absolutely thrilled to hear that you had such an amazing experience on our website! Your excitement is contagious, and we couldn't be happier that you found ordering your contacts so easy and quick! Here's to seeing clearly and many more happy moments ahead! Wahoo! ?”
"The price awesome
Service easy!
Well done opti contacts!"
"Of all contact sellers, optic contacts is the best! Always priced the lowest, great service and fast shipping! Highly recommend to anyone in need of contacts! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Why do online Contact Lens retailers ALL have a Bait and Switch strategy, only revealing the true cost at the end of the checkout process. Added "processing" fees are a thing of the 1990s and really cheesy informercials. Yet ALL online contact lens retailers use this strategy in hopes of catching their customers off guard at final check out. REALLY TERRIBLE CUSTOMER SERVICE at the outset of the order!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"too expensive to ship, but a good price"
“Thank you for your feedback! We understand your concern about shipping costs. We offer free shipping on orders over $100, which might help save on future purchases. We appreciate your input, and we’re always working to provide the best value for our customers. If you have any further questions or suggestions, feel free to let us know!”
"COUPON/DISCOUNTS WERE MISS LEADING"
“Thank you for your feedback, and we’re sorry to hear about the confusion with the coupons and discounts. We will review the discounts to ensure everything is clear and transparent. Our team will reach out to you shortly to assist and clarify any concerns. We appreciate your patience and understanding, and we’re here to help!”
"The process was so seamless and fast! I was able to promptly check out and the contacts were more affordable than their competitors. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Great service great website and service"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Processing fees are way to high"
"Easy, quick, and less expensive than most."
"Vast selection and free gifts are great!!!"
"I just put in what I needed and used my Apple wallet to pay. Couldn’t be easier"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for sharing your feedback! We understand the need for more flexible payment options, such as prepaid cards. We'll review this and get back to you with more information or potential solutions. We appreciate your patience and your input!”