"I love Opticontacts but mainly KITS! Kits is a great brand that makes getting your contacts and glasses super affordable. The checkout process is easy and simple! 15/10 recommend! "
"Great concept, easy ordering done quickly cheaper then Walmart, 1-800-Contacts"
"good great fantastic EASE EASY "
"I just placed my first order! I was attracted by the pricing. The ordering process was simple and I was able to select 2 day rush shipping for an extra $5. So far so good! "
"Easy to place an order, especially with previous order saved in the system. Love the coupon codes too!"
"I would be a regular customer if I could simply pay with a credit card but now that I was forced to use PayPal, I will think twice about ordering again.
Also, it was not made clear before checkout that I couldn't get free shipping on an order over $99 if I also used a promo code. I shouldn't have had to figure that out by initiating a Help chat. It should have been made clear on the order page."
"Looked at 4 or 5 online sellers. They were the best."
"Did get for less than any other place , but need to read carefully as there is a processing fee that can be pricey and negate any savings .
Also had to call as prescription not correct when I checked.
No problem with correcting, person was pleasant. "
"The website is very easy to use to order the contact lenses I need and the price is just right!"
"easy ordering and free sunglasses"
"I looked around and they seemed to have the best price on boxes of my contacts."
"The price is good with the discount, but having the ability to use PayPal makes the difference."
"Quick and Easy! Fast service that make sure it’s right. "
"When considering the prices for the lenses, I think I got a pretty good deal.However, when I check out the processing fee is a lot and seems like a hidden cost, as it only appears at the end. Why have this fee when no other product online has a processing fee? "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It’s important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”
"They lure you in and then zap you with a $53 processing fee."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It’s important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”
A rep from OptiContacts.com, KitsAndreaM, has responded:
“I understand your frustration regarding the payment options and the lack of clarity with the shipping policy. We strive to make the checkout process as smooth as possible, and it's clear we fell short in your experience. Your feedback about the payment methods will be taken into consideration as we look to improve our services. Additionally, we appreciate your insight regarding the shipping terms and will work on making this information more visible on our website. Thank you for sharing your thoughts, and we hope to enhance your experience in the future.”