"There have been two times where the contact burn my eye. If this contact/ order is the way, I will no longer order from you again"
"Super easy ordering! Did an online search for Clariti 1 day 90 pack because 1800 Contacts keeps increasing prices. Did an online search to ensure this company was legitimate. Seems so! I will await the product! "
"The prices kept changing! The system is a bit slow."
“Thank you for your feedback. I understand how frustrating it can be to experience fluctuating prices and a slow system. We strive to offer the best possible pricing and user experience, and your input is valuable in helping us improve. If there's anything specific about your experience you'd like to share or if you need assistance, please let us know, and we'll do our best to help.”
"Simple to add to cart and checkout."
"It is very easy, fast and convenient to buy my contacts in this place! I feel very comfortable! Thank you"
"I literally just ripped a contact and I only have one more but I am leaving on a trip to Mexico on Thursday! I am so lucky they can send in 2 business days! Life saver! "
"When checking out, additional cost came out."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It’s important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”
"This site is very cost friendly and everything about it was fast simple and easy to understand. Very satisfied. Just waiting on the shipping time. Fingers crossed!"
"The process was quick and easy!"
"The experience is quick and easy. Trying on the glasses was fun. Uploading my prescriptions was simple. "
"This has been the easiest way to order contacts "
"My son just started wearing glasses and 6 months later wanted contacts. His vision insurance only covers one or the other. I paid $90 at lens crafters for 30 days. Then ordered online with a discount of 25% for one month 2 boxes and still paid $70.
I just ordered a 90 days supply 2 boxes and got discounted price with 30% off and only paid $117 with free shipping. I will definitely be ordering from OptiContacts again.. "
"I’ve order before, so it made reordering a breeze!"
"Quick and easy contacts order at a fraction of the cost and was also able to use FSA to pay. "
"I have no clue how to use my insurance and why is the processing fee so expensive. It’s deceptive "
“I understand that dealing with insurance can be confusing, especially when it comes to costs and processing fees. We strive to make our pricing as transparent as possible and to help our customers navigate their insurance benefits. If you have specific questions about your insurance or the fees, I recommend reaching out to our customer support team directly. They can assist you in clarifying any misunderstandings and help you understand your coverage better. Your feedback is valuable, and we want to ensure you have a positive experience moving forward.”
A rep from OptiContacts.com, KitsAndreaM, has responded:
“Thank you for your feedback, and we’re very sorry to hear about your experience with this batch of contact lenses. We can claim the warranty with the manufacturer on your behalf to address this issue. One of our team members will reach out to you shortly to assist with the process and ensure you receive the necessary support. Thank you for bringing this to our attention. We are committed to resolving this matter promptly.”