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Product & services pricing
4.00/5
Chance of future purchase:
4.06/5
Shipping & packaging:
4.22/5
Customer service:
4.23/5
Return/Replacement policy:
4.20/5

Verified
5/5

2024-09-06

Easy and quickly

"I like because they save your prescription and you don't have to upload everything again it's so easy and quickly. "


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-09-06

Easy peasy ordering

"Easy to order, and I always get my stuff promptly."


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-09-06

quick and easy

"awesome, I am able to afford these"


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
4/5

2024-09-06

Easy Experience, Hopefully Insurance Covers

"Everything was really easy to do and navigate. I thought I was going to get 30% off, but it was taken off before I could finish the payment. I at least got 20%, but hopefully my insurance covers it anyway. "


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you for your feedback! We’re glad to hear that your experience was easy to navigate, but we apologize for the confusion with the discount. We’ll review your order and reach out to you shortly to ensure you get the correct discount applied. Additionally, if you need assistance with your insurance coverage, we’d be happy to help guide you through the process.”


Verified
4/5

2024-09-06

Prescription Expiration

"Being able to see if my on file prescription is expired would be useful."


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for your feedback! We're thrilled to hear that you enjoyed your experience with us! We completely understand how important it is to keep track of prescription expirations, and your suggestion is incredibly valuable. We're always looking for ways to enhance our services, and we’ll definitely consider this feature for the future. Your input helps us improve, and we appreciate you taking the time to share your thoughts!”


Verified
5/5

2024-09-04

Be careful website

"The free gift is not if you get the discount so watch the end total . "


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you for sharing your experience! We're thrilled to hear you found our site and appreciate the heads-up about the free gift and discounts. Your input helps us improve and ensure a great shopping experience for everyone. If you have any other tips or feedback, we’d love to hear from you!”


Verified
5/5

2024-09-06

Great deal

"Best price I could find when searching the web."


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the best price with us. We always strive to offer great deals, and it's wonderful to know that you had a positive experience. Your support means the world to us!”


Verified
1/5

2024-09-05

processing fee $41.... raeally?!?!?

"$41 dollars processing fee.... shame..."


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
5/5

2024-09-05

Great transaction

"Easy, fast, and efficient to reorder."


Verified
5/5

2024-09-05

Great

"I’m glad I found the perfect website.for contacts and glasses "


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect website for your contacts and glasses. We're here to make your shopping experience as fantastic as possible, and your feedback means the world to us! Happy shopping!”


Verified
3/5

2024-09-05

Just ordered!

"I just ordered my contacts with opticontacts. My last order I guess I left it unfinished, which is why they never came! So I’ll give this a shot. I have been using another type with hubble."


Verified
5/5

2024-09-04

Easy to upload prescriptions

"Many options to choose from and prompt and excellent customer service team"


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you for your feedback. We understand your concern about the pricing and appreciate your comment on the ease of uploading prescriptions. We will review the coupon code applied to your order and reach out to you shortly to assist further. If there's anything we can do to improve your experience, please don’t hesitate to let us know. We're here to help!”


Verified
5/5

2024-09-05

Easy reorder

"With the reorder button, I can quickly reorder quickly with the same prescription. "


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We’re thrilled to hear that you’re finding our reorder button so helpful! It’s fantastic to know that it makes your experience quick and easy. Thank you for taking the time to share your feedback! We're here to ensure you have the best experience with your prescriptions!”


Verified
2/5

2024-09-05

PDF of Prescription not loadable

"My healthcare provider through Kaiser updated my prescription. I had to go the online account since I did not having a paper copy. I created a PDF from the screenshot but unfortunately that was not usable. So I had to take the time to take a picture of my screen, crop it, then email it to myself before downloading it to the computer then uploading it to the site. "


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you for sharing your experience, and we apologize for the difficulty you had uploading your prescription. For future reference, you can also email your PDF prescription directly to us at rx@opticontacts.com, and we’ll handle it for you to make the process easier. We appreciate your patience, and if you need any further assistance, please don’t hesitate to reach out. We’re here to help!”


Verified
5/5

2024-09-05

Very easy

"Loved how I don't have to go pick my contacts up from the doctors office! This is a game changer!"


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.