"Efficient and easy ordering, discount offered but then at the end a "handling fee" was added. "
"Processing fee is unacceptable "
"Easy To Purchase! Plus Free Contact Lense Replacement why Not!"
"Great service love this place "
"I just ordered. We'll see about the product, shipping and customer service as we go"
"I had to get out of the site 3 or 4 times and start over because it was taking so long."
"Confused by the offer of a pair of FREE sunglasses that changed my $total when I added"
"existing customers are just as valuable if not more! we should get 30% off our orders too."
"Your fees are ridiculous and outrageous. I don't care that 'everyone else is doing it.'"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"GREAT PRICES. EASY TO USE WEBSITE"
"Price difference between google listing and what you charged"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I was expecting to get my order sooner than expected "
“Thank you for your feedback. We're glad you’re happy with the price, but we’re sorry to hear about the delay in your order. Unfortunately, there’s been an unexpected backorder with the manufacturer, which has impacted the shipping timeline. We’ll be reaching out to you directly to provide more details and to make this right. Your patience is greatly appreciated, and we’re committed to ensuring you receive your order as soon as possible.”
"Very quick and great price easy to use "
"it said each contact is 16.24 but need to pay 18.25 for processing!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The ordering and looking for the correct contacts was so easy and simple and straightforward."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our website. We understand how frustrating it can be to have to restart your process multiple times. Your feedback is valuable, and we are committed to improving our site’s performance. If you continue to face issues, please reach out to our support team so we can assist you further. Thank you for your patience, and we appreciate your understanding.”