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Product & services pricing
4.00/5
Chance of future purchase:
4.06/5
Shipping & packaging:
4.22/5
Customer service:
4.23/5
Return/Replacement policy:
4.20/5

Verified
5/5

2024-09-05

easy order

"the ordering process was super fast and easy"


Rep reply posted 2024-09-06
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-09-05

woooowser!

"Everytime I order contacts from OptiContacts it's fast, simple and cost effective! Highly recommend this company to anyone needing glasses or contacts!"


Verified
5/5

2024-09-05

Super easy

"Definately will order again!!"


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
3/5

2024-09-05

"I think it’s ridiculous that the fee is the same as the product "


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
4/5

2024-09-05

Overall good price, high "processing fees"

"Ordering was easy, and the price for my contacts was good compared to other online ordering options, largely due to the 30% off deal. However, there was a large processing fee ($50!) that I was not expecting. Even with the fee the price was still lower than other sites I looked at, and shipping was free, but it seems sneaky. "


Verified
5/5

2024-09-05

Easy and cheap

"Super easy to complete the form!"


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-09-05

Contact Ready

"Great quick experience! Coupons were great!"


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
4/5

2024-09-05

Love the ease of ordering

"Always a easy experience to order what I need!"


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
2/5

2024-09-05

hidden fees/insurance

"You should be able to apply insurance at checkout. If you are able to verify that user has valid insurance, let me know what I am missing here."


Verified
5/5

2024-09-04

Easy peasy!

"Easy to find what I needed & easy to place order!"


Verified
5/5

2024-09-05

Unbeatable prices

"Been buying contacts from this site for years now. Fast delivery and always gets my contact in good condition. "


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-09-04

Great service

"Always quick and correct orders"


Verified
5/5

2024-09-04

Easy as 1,2,3

"Very easy to find my contact and entering my prescription.
"


Verified
5/5

2024-09-04

Affordable and reliable?

"Im just surprised I found this website. I would like to review it in the day they come but I will let you know then."


Verified
2/5

2024-09-04

"Hopefully the quality of these lenses is better than my previous purchase. The packaging and unfortunately the quality of the lenses seems to have changed recently."


Rep reply posted 2024-09-05
A rep from OptiContacts.com, Kits-AlexM, has responded:

“Thank you for your feedback, and we’re very sorry to hear about your experience with this batch of contact lenses. We can claim the warranty with the manufacturer on your behalf to address this issue. One of our team members will reach out to you shortly to assist with the process and ensure you receive the necessary support. Thank you for bringing this to our attention. We are committed to resolving this matter promptly.