"vert very easy only place to shop"
"You had two different prices for the same product and added a huge processing fee after I went to pay"
"Ordering was very easy, had the product I needed."
"Easy to place an order on the website."
"The discount + easy ordering makes this my new place for contacts"
"you have mixed reviews and people angry about the processing fee. Even with the fee you came out cheapest. hoping the lenses are good."
"added to many extra fees at the end "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Cheaper prices than 2 other sites I checked out"
"I went in. I reordered from a previous order. I put my credit card place my order. And hopefully now my contacts are on their way"
"Always so pleasant to find a site that is user friendly, easy peasy. "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site user-friendly and enjoyable to navigate. Your excitement makes our day, and we appreciate your support! Keep exploring, and let us know if you need anything else!”
"Is the second time we ordered... so great"
"Good prices. Took way longer than expected to check out due to app issues. "
“We're truly sorry to hear that you experienced technical problems during your checkout process. It's understandable how frustrating that can be, especially when you're looking forward to taking advantage of our good prices. We appreciate your feedback and are actively working to improve our app's performance to ensure a smoother experience in the future. If there's anything specific you'd like assistance with, please don't hesitate to reach out. Thank you for your patience and understanding.”
"Price for taxes and shipping made the order total go up by $25"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy process for the best price."
"Fast, easy and simple process. Looking forward to receiving my product!"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”