"The process of ordering anything can sometimes be confusing. Ordering contacts for my husband was both quick and easy for someonem who has limited conputer skills. I always feel confident with Opti Contacts and I know my personal information is safe with them, We've been loyal customers since 2018."
"Best in the market, keep my order history and I can have new orders with a couple of clicks!!"
"Ordered here last year. Contacts were priced much cheaper than other websites. Free shipping too!"
"Easy to use application and payment "
"Pretty easy except it took me two tries to see skip & upload RX."
"First time order hope the low price is worth it!!!"
"OptiContacts website is easy to use and I continue to come back for years now"
"I have no insurance so could be cheaper please send people with no insurance better discounts please but cheaper then other sites if I get my order and they’re not working like they should I hope I get a replacement offer if so 5* rating for sure "
"Pick your lenses, upload prescription and have in a few days. Seamless!! "
"Awesome quick orders !! Love them !!"
"I believe the experience was very deceptive. Your system placed the order when I was just trying to find out my cost. The chat led nowhere, and I finally had to call to cancel the order that I never intended to make in the first place.
Your price is twice as much as what I ended up paying at one of your competitors."
"It is extremely disappointing that you had to add a processing fee. I wish you would have just told me the total up front rather than give in to the strategy of advertising low prices then adding fees."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Loved that I will have my contacts in 3-5 days- and you offer a discount and they were in stock. Love this company!!!"
"Half of the products did not say how many contacts were in the box"
“Thank you for your feedback! We apologize for any confusion regarding the quantity of contacts in the boxes. For the reference, the quantity is displayed under the product information section, right below the product picture. However, we understand this may not have been clear, and we appreciate you bringing it to our attention. We’ll review the product page to ensure this information is more easily accessible. If you have any further questions, feel free to reach out, and we’re happy to assist!”
"Easy, and amazing products and website"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for bringing this to our attention. We’re sorry to hear about your experience. Our team is currently investigating the issue, and we will be reaching out to you shortly to provide assistance.”