"I entered a new insurance and I was informed I would get a form...didn't get it yet."
"Thank you! Love being able to order on line."
"Super fast and easy to order. Plus the best price!"
"Your price for the contacts is great until you get to the checkout and get hit the processing fee. Now your price is about the same as your competitors."
"So far so good always easy to place order"
"Quick easy, not difficult, no muss no fuss"
"Hidden processing fees applied at checkout. Reminds me of TicketMaster and StubHub. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Quick and easy process I would advise "
"The price is more than advertised. "
“Thank you for bringing this to our attention. We’re sorry to hear about the discrepancy with the pricing. We take this matter seriously and will review the discounts applied to your order to ensure everything is accurate. We’ll be reaching out to you directly to discuss this further and provide any necessary assistance. Your satisfaction is important to us, and we appreciate the opportunity to resolve this for you.”
"Expected a bigger discount and didn't get it"
“Thank you for your feedback. We’re sorry to hear that the discount didn’t meet your expectations. We’ll review the discount applied to your order to ensure everything was processed correctly. We’ll be reaching out to you directly to discuss this further and provide any assistance you may need. Your satisfaction is important to us, and we appreciate the chance to make things right.”
"Great experience cheap price. If they do show up in time will be a really great experience.I can't wait to get them"
"Good enough for my current needs"
"Too many pop ups it looks like 2002 internet"
“Thank you for your feedback. We understand that excessive pop-ups can be frustrating and may detract from your experience on our site. We're always looking to improve, and your comments will help us address this issue. If you have any specific suggestions or if there's anything else we can assist you with, please let us know. Your satisfaction is important to us.”
"MY 1ST ORDER. CAN'T WAIT TO GET THE CONTACTS AT THE LABOR DAY DEAL. THANKS FOR THE WEBSITE EDIT CONTROLS TO HELP GET MY DATA ENTERED CORRECTLY. "
"Pricing changes on each step without much transparency. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”