"I wish that OptiContacts (and other online contact companies) would drop the "processing fee" and simply advertise the actual purchase cost of the contacts. The added processing fee wastes a lot of time when shopping and makes the consumer feel that there is a lot of "false advertising." I do appreciate that your company did, indeed, seem to offer the best price -- but I was only able to determine this after investigating a lot of "offers" that aren't so great after all -- due to that pesky processing fee."
"Have been using for about a year!"
"Love Opti contacts! Can't beat their prices, especially the big Labor Day sale! Always get them on time! "
"Processing fee is deceiving and should be known before the check out process. It’s just added profits. I won’t be shopping with your company again. "
"great easy quick simple experience "
"Reorder was simple took less than a minute "
"Easy to use. Everything I needed."
"Opti Contacts always have great deals. "
"I am ok with the price I paid but I wish all the companies that sell contacts online would just put the real price and skip making it a processing fee. It makes it take forever to compare prices. I assume that is why they do it. "
"Love the quick and easy was to reorder my lenses"
"User friendly and good discounts"
"First time order. Haven't received yet. "
"Your site was easy to navigate and your prices were the best that I've found online. "
"I was reluctant the first time I ordered from Opti Contacts, the prices are so much better than anywhere else. But so far so good. My contacts are normal and perfect. This is my second year in a row ordering from them. "
"No free shipping if discounts?"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”