"Had to redo my cart because the applied code changed when I acceptedtheir free gift.
Edit: Customer Service called me and offered me a free pair of my choice."
"Prices are great and process was easy. Opticontacts is always my go to!"
"Very easy to locate contacts and upload prescription. Shipping cost too high. "
"Putting a processing fee after the initial checkout screen is false advertising and sleezy. I have purchased contacts through here before without that charge being added, it is a shame this company would lie to to its customers."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy to order just expensive! Need more discounts."
"I am so sad I just found this website. Can’t wait to receive my order. "
"Happy with the discount for labor day "
"Loved that I got reminder texts to reorder"
"As i was shopping on the website, the prices for the contacts went up by $5/box so that by the time I was ready to checkout the cost was more than when I originally started which was very disappointing to have the website do this. I do not want this to happen again. "
“Thank you for bringing this to our attention, and we apologize for the frustration caused. Our team will contact you shortly to assist with the right coupon code. ”
"See subject line. Pricing was supposed to be around $75/box. I purchased 4 boxes and used a Save20 coupon.
Somehow my total is still $192."
"Would not let me use my coupon code saying I wasn’t a new customer and I have never ordered before. "
“Thank you for reaching out and letting us know about this issue. Our system does indicate previous orders under your account, which may be why the coupon code was not accepted. However, we do have similar offers available for existing customers, and we’d be happy to assist you with this. We’ll be giving you a call shortly to help resolve this and ensure you get the best offer possible.”
"super frustrating that the discount code was taken off- I am a new customer! "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Very professional
Very affordable
Very happy "
"Check around for the best prices and this was the place to get my contacts!"
"Price seems reasonable after coupon codes but then a large “processing fee” is tacked on after continuing order. This is not a shipping fee. The more quantity you order, the higher the fee. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”