"They even say they didn't because their competitors did hidden fees in the explanation of their processing fees. Could at least be up front about it and not wait until you're at the shipping and billing to slide it in there. "
"This is my first time with this website. The process was easy and the price was by far cheaper than anywhere else."
"I was surprised to see the $80 processing fee on the shipping page. Quite a shock to my system, seeing as how, up to that point, you guys had the lowest prices. "
"I want to make sure this item goes to 605 s bell st kokomo Indiana apt 207 can leave in mail room always had problems before please make sure I get my product thanks alot"
"User friendly site, Easy to navigate"
"Positive experience and convenient"
"Everything looked great until it came time to pay. I was quoted $505 and ended paying paying about $690 after a "processing fee" was later revealed"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Super easy thank you ...and saved me money's "
"Just ordered . Everything went smoothly - with the added fees It was still $2 less than other options on similar sites. The 2 day shipping was competitive. If I get the order quickly and with minimal issue I will update! "
"Website easy and fast. Information clear. Prices good "
"Easy to buy online and pay less."
"My medical insurance didn’t cover optical - SAVED 30%!"
"I think the price is fair, and I ordered my contacts within a couple of minutes. "
"Easy and affordable, so glad I found this site "
"Ordering contacts was really quick and easy and the prices are great! Not like other website, where you think it's going to be one price until you go to pay and the processing fee is almost as much as the contacts."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”