"I searched several different online sites for the most affordable price on Air Optix colored contacts-Opticontacts was the lowest and most reasonably priced. Thank you very much and I look forward to ordering from you again. "
"Great prices. Have always done great with optiCont"
"Normally, I order from my eye doctor but it is so much easier to just get them shipped here. That way I do not have to wait for the eye doctor to contact me 3 days after they actually arrive."
"I had never ordered contacts online. Opticontacts made it easy to read my prescription and figure out what i needed to do. Better price than in store with first timer discount and free shipping.
The only reason I did not give 4 stars is that a pop up showed that I could pick free sunglasses because my order was over a certain price. However, you had to read the fine print to find out that you could not combine promotions. Since I had the first timer discount, I could not get the sunglasses for free. The whole process was a waste of my time. Do not have a promotion for something free at checkout if it does not even apply to order."
"I have ordered about 4 times with opticontacts without any issues. The quality of products for the PRICE and timeframe of getting them are 5 star! Save big by ordering here. Trust me, I have compared priced with many other companies. "
"This is very simple and a easy reorder process "
"had a hard time removing items from my cart and the price kept changing"
“Thank you for your feedback, and we apologize for the difficulties you experienced with removing items from your cart. We will review your order and investigate what happened. Our team will reach out to you shortly to assist with this issue and ensure a smoother shopping experience moving forward. If you need any further assistance in the meantime, please let us know. Thank you for your patience and understanding.”
"price change discount taken off after order put in"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Love the processing fee added at the end that said “sorry for scamming you but we had no choice because the other guys did it first”"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Changed shipping address but it worked out good."
"They sent me an email with the sale on my contacts."
"It had hidden fees all over. Not satisfied at all"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
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"It was a super easy website to navigate and the prices were amazing!"
"Very confusing. Not easy to access alternate payment method than PayPal. "
“We understand how frustrating it can be when the payment process isn't as straightforward as expected. We're always looking to improve our user experience, and feedback like yours is invaluable. If you're having trouble accessing alternate payment methods, please reach out to our support team, and we'll be happy to assist you in navigating the process. Your satisfaction is important to us, and we want to ensure you have a smoother experience moving forward.”
"I was so frustrated with the Houston Eye Associates for making me come back for another visit to get contact lenses that I decided to do my research online.
I had my Eye Dr. visit with no visible changes. Before it was all in one visit - Eye exam, refraction, then got glasses presciption and contact lens presciption at the same time.
This year they would **** and pay for 2 separate refractions each costing 59.00. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. We appreciate your business and your understanding.”