"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I ordered a grey Ergo pistol grip, MOE stock and rail guards. All at an awesome price and they all were super easy to install. Now my AR is looking sleek and I couldnt be happier."
"Ordered a Simmons .22mag scope that said it came with mounting rings so I didn’t order any at the same time to have when the scope arrived. Order showed up at my house and went to mount the scope and even with the rings tightened down with vice-grips, they wouldn’t grip the rail and would slide right off the top of the gun. Garbage! I expected more from Optics Planet, maybe next time I’ll stick with Eurooptics. "
"Everything I need is available, great deals, easy to navigate and shipping is by far the best when it comes to a timely manner and packaged so that nothing is damaged. Wish I wasn't put on hold for such a long time on the phone when I call. But other than that, they are overall a great place for tactical gear, gun parts, etc"
"Had to exchange rings I purchased because the scope I got From a different company didn’t work with those rings. Optics planet was very accommodating even when it was the fault of a different company. I would highly recommend them!!"
"Great product, fast shipping at a decent price.
Highly recommended "
"Fast, right and reasonably priced.
Will buyou from again"
"Great pricing, free and fast shipping hassle free!"
"You guys make buying optics and attachments so much easier to find. At my local gun store the same optic I purchased was marked up about 250 more than I paid for it after tax so that was a awesome buy and was able to save with you guys! I’ll deff be back for my next purchase!"
"Easy to order, arrived in a timely manner."
"I have great experience with optic planet excellent customer service. Only thing I was better was shipping faster I have to wait for several days for the item but another then that was awesome coupons was great take couple buck off."
"You guys are great. The selection is great and the prices are good. I like the optics bucks I earn. The only thing that **** is the shipping is very slow. Amazon drops things on your door the next day. Maybe you can upgrade the free shipping to be more competitive. "
"I recently purchased a fore-grip for a new AR as well as a Trijicon ACOG under a separate order. Shipping was fast. I have done business with OP for years and have always found that they have excellent product access and pretty decent prices."
"I attempted to contact customer service via web portal and phone to inquire about a price match.
Opticsplanet support is almost impossible to reach and the online chat failed multiple times. This attempt occurred about 3 weeks ago. I had a similar experience over a year ago when calling to validate a credit card purchase. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
Due to our seasonality and the number of awesome deals that we have available on our site, our agents are experiencing significantly higher volumes than normal. Please bear with us as we attempt to help all of our customers as they are our top priority this holiday season! If your question is urgent I recommend reaching out through our Live Chat feature today and our chat agents will be glad to help you out.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Made my purchase from OpticsPlanet and it arrived in a very timely manner and at a great price. After initial installation i had a problem with the item and requested a replacement of the same item. Replacement process was extremely smooth and new item arrived and installed with no problems. Item works great and OpticsPlanet customer service was outstanding."
"Product was cheaper, delivered fast and exactly what I expected. Thanks for the great service. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
With our deepest apologies, we regret to inform you that a typographical error occurred on our website causing a listing discrepancy. We have forwarded your complaint over to the web content management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”