"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"These are better places to shop that have zero re-stocking fees.
Was also charged return shipping - despite the "free return" policy.
I have spent well over a thousand $$ in the past month. That will end as of now."
"Quality products at great prices, with outstanding customer service."
"Ive been shopping at Optics Planet for two years and they are the best in deals and supply for everything and anything second amendment related.. God Bless our constitution.. "
"Optics Planet is my go to online store. They always have what I need, they will price match, process your order quickly, and have a good return policy.
The ordering process is a breeze, and I appreciate that they accept PayPal."
"I order some items in which one I cancelled right away and have yet to see refund for. Then upon sending back rest of order do to a cancellation, I have yet to be refunded for that. I have called two times waited on hold for extended time left voicemails only to have no return calls. Very very dissatisfied."
“We are very sorry to hear about your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused.
At the time of order placement, an authorization was placed on your credit card. However, funds are only captured when the items ship. The authorization amount differs from the revised grand total amount in the amount of the cancelled item. An updated invoice has been sent to the email address on file.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Optics always seems to have a great inventory at super prices. This allows me the ability to compare items for price as well as being the right fit for my project. also quick delivery. "
"This was my second order with Optics Planet. The first order, zero issues, shipped quickly, arrived as expected. The second order, purchased four items, all of which showed in stock. Apparently one item was not. Shipment was delayed waiting for the final item. Received a shipping confirmation a few days later for three of the four items. The final item has been showing “in stock” but has yet to ship. Not critical that I receive the item immediately but it would be nice to know when. Guess I’ll have to give it another couple of days to see what happens. "
"My order arrived in great Condition and the price is good too Thanks Ron"
"Ordered several items multiple times, scopes and accessories and had no problems at all. Quality was excellent as well."
"Great products for less, fast order processing, and fast shipping. 3 reasons i keep ordering from optics planet"
"Great fast shipping, quality products and customer service "
"Good price. Quality products. Good handling and shipping. "
"I've most always had a great experience with OP.
Typically fast service, and there Customer Support is pretty good too."
"Product prices are great, but one must be patient when trying to reach customer service by phone. However, when reached customer service solves your problem without a hassle."
"Great selection of products, fast delivery and a helpful, knowledgeable staff. When one of the products I ordered failed, the return process was simple and I was very satisfied with the handling of the situation. Will definitely keep using OpticsPlanet."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. Both returns were processed within five business days. Since you completed two separate RMAs that each used their own pre-paid return shipping label, the returned items were processed separately. We apologize if this caused any confusion. You were not charged any restocking fees or charged for the use of two separate return shipping labels for the same order. As of Friday, March 13, you have been refunded in full for this return.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”