"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Shipping is on point. Cant get any better. "
"Shipping on time good quality of products prices with in range"
"Great product and great delivery time"
"From the order process to delivery....great experience.
Highly recommend to everyone. "
"this was my first time ordering from Optics and will not be my last. Good prices, a good selection and fast shipping. Overall a good experience. "
"Ordered a fore gripFor my AR pistol. And they had one that I couldn’t get a hold of anywhere else. Price was right, quality of packaging and the product itself were all fantastic. Shipping took a little while, but you expect that with any attachment for a firearm."
"I've ordered here several times and will definitely continue to oderr more. Love this site and highly recommend
"
"Great product and fast shipping. "
"As always shipping with optics planet was great. I just wish I knew it was gonna go on sale. It literally was less than a week and my product was cheaper. Oh well, always my luck"
"Excellent service, Fast shipping, and great prices. "
"Everything is totally five star with the order & delivery, but one of the item descriptions (see review title) said it included 3 remotes, and there is only 1 - it does have 3 remote capability, but isn't clear how many are included, at least not to me. I don't really need 3 remotes, but it gets under my skin when the description implies 3 and I get 1. And trying to set it up is a huge aggravation - WAY too complicated and unintuitive. Thought about returning it on principle, but they did offer a military discount, a big plus to me (not on a monetary level), so I decided to look closely next time I consider ordering anything.
"
"Optics Planet has always taken care of all my orders. Unlike some competitors, Optics planet will pay for returns. I have always gotten my items in one piece. Packaging is always done right. Unlike other others. OP is always eager to help you on any questions. Payment is always easy and back ordered products don’t get charged until items ship. Zero complaints from me. "
"Excellent product very nice looking handguard easy to install very good price and great service thank Optics"
"Couldn't even find the muzzle brake for less with dealer cost. "
"Good product’s at fair prices."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
It appears that the item’s description listed under Product Info includes the following sentence; “You can upgrade to up to 3 total remote sensors (one is included) for maximum monitoring capability.” However, we understand that this may be confusing since under Product Features it says “Monitors temperature and humidity from up to 3 remotes” and also “One remote sensor (TS13C) included operating range to 145 feet (45 meters).” We have forwarded your complaint over to the web content management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”