"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Great prices with their coupon offer. Fast delivery. Will definitely use again"
"Optics Planet is my go to site for everything involved in the shooting sports from scopes & binoculars to every type of firearm part imaginable. Always great selection, great prices and great customer service. It's rare that I can't find what I need there or at a cheaper price anywhere. Usually free shipping over $49."
"This was my first time ordering with you,but it was great for my husband. The item came fast. I am sure he will order again from this company."
"Been an Optics Planet Customer for 10 years. The customer service and fast shipping have always been well above expectations. On several occasions I've had to call and change orders, OP staff have always been very helpful getting me what I need. They carry quality brands and offer competitive discounts."
"When my Team Wendy order arrived it was just the outer packaging with no training plates. Just a piece of cardboard with an address on it. I called customer service and the first lady said no issues just put you in for second set in two days it should arrive. I then got an email stating 11-21 days for item to arrive. Called back to customer service discuss the order timeline and got diva guy who copped an attitude immediately and I decided to ask for my money back. Save yourself the trouble with this Company. I will not do business again with them over their crappy customer service."
"I've never heard of OpticsPlanet.com and when it came up in a search, I was skeptical. I loved the product selection and the prices were really good. My order came very quickly. Will definitely be purchasing from this merchant again. Thank you."
"Very good price.
Online is easy to search and easy to order.
Fast shipping, packed nicely.
Large online selection what seems to be quality items.
Leupold Golden Ring 15-30x50mm Compact Spotting Scope is from a quality company (but I believe Leupold is now outsourcing some items).
Can not comment on return policy, did not use."
"I was a little leery based on some people reviews. But, I decided to go with them and purchase my EOTech. The price was good, the shipping time was satisfactory, and the product is sweet. "
"Everything came in on time, just one product has a some minor damage on it "
"Great duty holster great service fast delivery "
"Great service. Will be shopping with OpticsPlanet again."
"Super fast shipping and great prices on the best products I will be spending more at OpticsPlanet for sure"
"I ordered the binos dec.11 for a xmas gift(website showed in stock) and did not get them till the end of feb. I was told 3 other delivery dates only for them all to pass with no delivery. And twice they tried to cancel the order with some crap about there was a problem with my credit card!!!"
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"Fast delivery and easy ordering it my new place to shop oohh and fair prices!! The name slowed me from shopping here sooner because your guys have everything GUNS !!"
"Great communications, Fast shipping!! I will be back for more.. Bravo Zulu to your team"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded your review to the customer experience management staff for future training opportunities.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”