"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
" One of the few places that had what I was looking for and by far the best price "
"Took forever to ship. Shipping time was Stone Age slow and frankly Looked around a bit and found a better price. Definitely not a good deal and probably would not use again"
"Love optic planets stock and website but shipping takes forever. I get shipment confirmations and check for at least 2 days before shipper receives stuff and can give date on arrival. But love the products and selections and prices."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in stock orders ship within 1-2 business days from our warehouse based in Illinois.
Value shipping is the default shipping method and can take 5-10 business days in transit. However, we offer upgraded shipping methods as well. Some items on OpticsPlanet.com are available with free two day shipping and can be found at the following link: https://www.opticsplanet.com/free-2nd-day-air-shipping.html
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Optics Planet had an OEM part in stock for my SIG. 48 hours later I had it in my hand. I am one happy customer."
"For the price it great solid build very high quality "
"I missed ordered a product.. totally my fault, their Customer Services treated the situation as if they did something wrong.. will purchase from this site again. Thank you."
"Good selections, quick processing time on my order. Had the ability to track my shipment and good pricing on the product!"
"The S3F barrel and Rmr, are awesome.
And shipping was free and fast since it was all in stock."
"I have ordered several times from Optics Planet, and I've received quality products every time. They have pretty good prices, and you can really find some good deals. They also have decent coupons from time to time. The biggest problem with Optics Planet is the inconsistent shipping. When you order products on their website that are list "in stock", and you use the same shipping option every time, it's still always a gamble on how long it will take for you to receive order. I've had orders come in 3-4 days and some 3-4 weeks. If you're not in a hurry to get your products, then Optics Planet is a great place to get what you need. If they could get their shipping issues fixed they would be my go to company. "
“
We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Value shipping is free on most orders and can take 5-10 business days in transit. Most in stock orders ship within 1-2 business days from our warehouse based in Illinois.
We recently went through a change in systems at our warehouse that caused unforeseen and unexpected delays. However, that is no excuse for the inconvenience this has caused you.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I have ordered many items from here over the years.one or the best companies i ecer delt with.great prices,costomern service.they go above and beyond to help with everything.the free returns are a plus."
"Quick, Fast, Rapid, and correct! Fits perfectly!"
"I order a single point sling and have not received it after 3 weeks. . Emailed optics planet twice about my order and no response. I am gonna wait and see how long it takes them to get me my sling. Terrible service this time. We’ll see if they make it right. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. It appears our automated system sent an e-mail to the address provided on the same day the order was placed. This e-mail explained the product was out of stock and estimated to ship within 23-33 days. The e-mail may have been filtered to your spam folder. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"As always, super fast shipping and great prices on great products."
"The Mueller Optics 8-32 x 44 mm Side Focus 30 mm Tube Tactical Rifle scope w/ MilDot Reticle is the first Mueller scope Ive bought. I have various Vortex and Nikon scopes on my rifles and they are just fine. After trying a friends Mueller on his Savage target rifle I really liked the reticle so i figured Id give Mueller a try, Im glad I did. This glass is nice and clear all the way to full mag. The adjustment knobs have a defined "click"for each adjustment, not mushy or soft at all. As usual the service and shipping from OP was great!!"
"I have been doing business with OP for several years... always fast and accurate service. If an item is out of stock or there will be a delay in getting order out, they will let you know that... Always look for deals on 2 day shipping... Great selection of products.. If you need to return an item, wow very helpful and fast at getting you a return tag... "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have issued a 10% refund for your most recent order. For any future orders, please note that our Customer Care team can price match, in most cases, within 30 days of your order date as long as you can provide a website and their price. We truly do strive to be the best in customer service and appreciate your feedback.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”