"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"After seeing this on their web page I decided to order it. I wasn't sure about it because of price. It turns out , that it is a good unit."
"Order shipped in timely matter fast and efficient!"
"After spending considerable time researching spotting scopes, I chose the product that I felt best met my needs. Optics Planet offered the scope at a competitive price and the ordering process and delivery was seemless. I will definitely choose OP for any future purchases."
"Paid full price and received my optic in a plastic bag, not the OEM box, and wit out all the parts that were supposed to come with it. Additionally my mount was very damaged with multiple, large nicks. These were not paint scratches, there was physical damage. I left a review on their website and not only did I not get a response but they didnt post the review! I've spent my last dollar there. I've spent close to $8,000 on firearms and accessories this year and not another DIME will go to them. "
"Very satisfied with the shopping, price and free shipping. Happy with my Plano gun case! The free shipping is what a lot of companies are going to, a combo of Fed Ex and USPS so it adds a few days (11 in transit). Optics Planet is making a decision to control cost and that seems to be reflected in better pricing for me. I am fine with that."
"Got everything in two days. optics planet also had what i wanted for $120 cheaper then everyone elss"
"Good Product, shipping was slower than should be with Fed-Ex."
"Optics Planet personnel have been very helpful every time as well as shipping is made easy and efficient....and it's always been FREE for my purchases! On occasion, I'll find an item for a cheaper price. OP has a quick process to verify and will match competitors prices. I've made several purchases over the last few years through OP and have had absolutely nothing to complain about."
"I ordered this rifle case with another item, but this case was sold out by the time my order processed. I still received my order discount and free shipping even though the order was split.
This case case in about 4 weeks after the original order, at the sale price.....as I noticed that the price had increased after my order was placed.
I continue to shop Optics Planet !!"
"Had a lead time issue with a Vortex scope I ordered. Customer support had an email to me within minutes of placing the order to inform me. Ended up offering the next higher option of scope at the same price. Very good experience and easy to work with. Thanks again. "
"I picked up a sig 556 with out the rear diopter sight and couldn't find it anywhere untill here. Shipping was really quick and had no issues "
"They are a great online store to purchase from! They Where Knowledgeable an helpful during my purchase process and have extremely competitive pricing!!! My product was shipped out in a timely manner!! Always use them for my optical needs!!!"
"PayPal option is very convenient, and when you need to call them for anything, they actually answer the phone without a long wait which is almost non existent with other online merchants."
"Shipping your item out quick after you done paid is not they priority they take there time no respect for them "
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused for you. As customer service is our number one priority, OpticsPlanet continuously looks for ways to improve our customer experience.
In an effort to streamline our processes and improve customer satisfaction, we transitioned to a new warehouse system and have experienced a few unexpected issues. We appreciate your feedback and have forwarded your comments over to our management staff for review.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this and allow us another chance in the future
”
"There are always coupon codes for Optics Planet. I used some of those and got the best price I could find. Shipping was also fairly quick as well. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unsatisfied with your recent shopping experience. We apologize for any inconvenience or frustration we may have caused.
We apologize for the manner in which this product was shipped and that you were sent a used product on top of that. This should never happen and your comments have been sent to our Inventory Management staff for investigation.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with any purchase, you may return most items within 30 days of receipt for an exchange or full refund. You can create your RMA and then print your pre-paid return shipping label at the following link: https://www.opticsplanet.com/rma.
We are sorry for any inconvenience or frustration we may have caused you. We hope you give OpticsPlanet another opportunity to exceed your expectations in the future.
”