"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I ordered a set of medium height Leupold Mark 4 rings only to discover that I needed a set of high rings. My mistake, but I received a prepaid shipping label and fast return on the product that I needed.
The rings are of excellent quality and I will purchase another pair when needed for another rifle. I will continue to shop with OpticsPlanet."
"I buy different products from Opticsplanet ranging from gun cases, optics, accessories, etc. I feel that Opticsplanet has a good selection of products, prices and fast delivery. They also seem to have recently released products in stock at most times. I will definitely buy from them again."
"The carrier who transported my scope, took no care with handling. Scopes should be packed more defensively. The time it takes to get your replacement purchase could be improved. "
"Got me what I needed without any issues!"
"By far the best price and great service. "
"I don't have anything bad to say about the company great services "
"Have purchased several items form Optics Planet and have referred the site to my friends...good prices and average but acceptable shipping.."
"I ordered the Troy front folding sight and it was fulfilled and shipped within 2 days.. very satisfied with all my dealings with Optics Planet !"
"Purchased opened for display scope and received it quickly in perfect condition. It was exactly as OP described it. The shopping experience is extremely easy. "
"Great customer support when I called about the product fitment. Can't wait to get it on my rifle."
"Excellent product, service, and excellent price.
"
"I ordered a new gun case and I received it on the scheduled date. Good on ya. I will continue to purchase items when I need them.zzxd "
"I ordered this complete upper and am super satisfied with the quality from Aero Precision, but I can’t say the same about OpticsPlanet. I ordered it and then a few days later received an email from them saying it would be about 21-32 days to ship. Meanwhile I waited about 35/36 days to receive an email from them saying it shipped and nothing. They took out my money that next day or so and then I waited about 4 days to see if they were gonna email me saying it shipped and nothing. Then I decided to email them and then a day or two later they responded to my email saying it already shipped and gave me the tracking number. I proceeded to tell them that it would have been nice to let me know they were taking money out of my account and shipping my upper. They started arguing and making up lies saying they had given me that information. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Large selection, fair prices, frequent sales and promotions. The only con is shipping times could be faster and items are frequently out of stock."
"Excellent customer service . Quick fast delivery . Easy assembly and high quality product."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“Thank you for your comments regarding your recent purchase. We are sorry to learn about your disappointment with our shipping procedures.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
As customer service is our number one priority, we have forwarded your complaint over to the logistics management staff for future training opportunities.
We appreciate your feedback and value you as a customer. We hope to service you in the future.
”