"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"9-10 day shipping time is not an option for me. Other companies we deal with offer free or low cost shipping in 2-5 days. I often don't have 9-10 days so I will be only using Optics Planet as a last resort.
"
"Wanted a hull pouch that was not to big but big enough, the Beretta model is perfect, just what I was looking for!"
"I was searching the internet for a FAB defense rail mount for an MP5. They were the only few sites that had one in inventory. I mounted it on my MP5 and fit perfectly with the EOTech holo sight."
"I picked my laser, ordered it, and had it in 3 days. I have been dry fire practicing my trigger pull with it in my living room. I look forward to trying it on the range. The Crimson Trace universal green laser is easy to see in the daylight."
"10 days to credit my account for a return is unacceptable. "
"Great prices on just about everything they sell. Especially when you get another 10% off. However, my last three orders ( in the summer of 2018) took 3-5 weeks to ship! Then another full week to get here. Others I spoke to have had the same experience. What's more, logging into the website will only tell you that the order is "in process" with no anticipated ship date. Inquiries on order status routinely take 2 days to get a response.
This is when the rest of the industry is shipping in 24 hrs and delivering in 3-4 days.
If you order, be sure they have what you want IN STOCK or be prepared for 30-40 day delivery."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery.
We are always looking for ways to improve our customers’ experience including shipping practices. Your comments have been forwarded to both our Customer Care Management staff and our Logistics Management staff. We appreciate your feedback.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I ordered all Sig parts to build a Sig 516 Lower. I like the Sig Ambi Controls for the Safety Selector, Magazine Release and the Bolt catch had the full length bottom for the Bolt Catch. Was not sure if I would get the right one from the reviews but it was the right one for the Sig 516. Great Products and Great Service."
"Favorite store. Lots to choose from and everything has a great price "
"They told me my shipment would be shipped in 24 to 48 hours 5 days later they gave me tracking that was invalided. The label was created but never shipped and they are refusing to give me my money back. Be aware of this site."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
An additional 5% discount has been added to your order and will be returned to your form of payment. We will send you a Credit Issued e-mail shortly. We know this does not make up for our processing delay but hope it does show we are acting in good faith.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”
"Optics planet offers a full line of great products at fair prices."
"I found exactly the gun case I was looking for at an excellent price. Received shipping confirmation right away and the package actually arrived a day earlier than promised. I will shop OpticsPlanet for all my sporting needs!"
"I ordered 4 The packing slip said 4 shipped Only 3 in box. I call they sent me another one with no questions ask. I know every one makes mistakes and they corrected it when I told them about it. I’m very happy with the service and products. Thank you "
"I ordered a scope from Optics Planet on Tuesday, it was recieved the following week and with free shipping and a veteran discount applied, l was very happen with the purchase experience. OP has a good selection and made my sale quick..."
"Quality equipment and fantastic customer service. I had to return a red dot site and their return policy was very easy to use and I was very quickly issued a credit. Definitely will continue to use them"
"Not much to tell. I've purchased various items from Optics Planet for many years. They never disappoint. From Pricing, Shipping times, Returns and Customer service, they have always been consummate professionals."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. Our Value Shipping method is free on most orders over $49 and can take 5-10 business days in transit. However, Optics Planet does offer upgraded shipping methods which can be selected at checkout. On select products, we offer free two day shipping. Details can be found here https://www.opticsplanet.com/free-2nd-day-air-shipping.html.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future. ”