"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Site was made with a flaw."
"Great customer assistance! Had the scopes in stock. I called to order them. 1st call was flawless, except I forgot to order the mounts. I called back a few min later and was able to amend the order. Items shipped next day and arrived as scheduled. Purchase experience was awesome! Scopes are ridiculous too! High quality, American made, lifetime warranty Vortex?? Heck Ya!! Clear, bright, flawless scopes! I now have 5 Vortex products and have had no issues. If you are a hunter, these are the best value scopes on the market! "
"I've lost track at this point on what I've purchased from Optics Planet because I've bought so much. They're pricing, they're availability, and the selection is awesome. This is a review apparently from an order just a couple of weeks ago, and I'm actually waiting on another order that I just placed. Go figure. Optics Planet rocks!!!!!!!!!!!!!!!"
"The scope we ordered was not available, so Optics Planet offered a replacement scope, at the same price, which was a VERY nice discount!
Thank you. Optics Planet is at the top of my list of places to order supplies online now."
"Front sight was broken on arrival. Had to reship back to them, get a refund, and then reorder and wait. Whole process took around 3 weeks before I got what I ordered. Guess that's the dangers of online ordering. "
"Perfect as always thanks again"
"Holster arrived in time and as described. Free and fast shipping shipping "
"This was excellent. My question about a serpa holster was answered super quick."
"all was good...the only reason I didn't give it 5 stars is their communication wasn't great....When I received my email telling my order had shipped and gave me a tracking number, it failed to mention that it required a signature and therefore someone must be home...If I knew they were going to send it with signature I would have sent it to the office...."
"Optics Planet gets your order on its way and lets you know right away that your order has shipped along with tracking information. "
"I ordered a few camp chef items from here since they had the best price. Everything came quickly and in perfect condition. "
"Awesome agents, service, quality & timely shipping!"
"I have ordered from here before and found the products to be of medium to great quality Dairy sturdy solid nylon material in their gun holsters and you get a lot for your money. I purchased a gun holster before but bought another one because of the quality and the price."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. Store credit is available for use the same day the return is processed. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement. For exchange orders, all in stock items will be shipped within 48 hours after the return is processed.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"The holster rig I wanted was in stock and at a competitive price. It arrived sooner than expected and in good condition. Another good buying experience with OpticsPlanet.com! "
"Slow on delivery. Date of delivery was moved back twice. From purchase to delivery took about three times as long as purchases from e-bay sellers.
Don Z"
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based either in Illinois or in Utah. As you requested Standard Shipping, delivery is expected to take 3-5 business days. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unsatisfied with your recent shopping experience. We apologize for any inconvenience or frustration we may have caused.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with any purchase, you may return most items within 30 days of receipt for an exchange or full refund. After 30 days from the date of receipt, please contact the manufacturer for possible repair or replacement. Our return information including return form/pre-paid shipping label can be found at https://www.opticsplanet.com/rma.
Since we could not find your order, we were not able to e-mail you additional return information pertinent to your situation. Please do not hesitate to reach out with any questions or concerns to sales@opticsplanet.com or 800-504-5897.
We are sorry for any inconvenience or frustration we may have caused you. We hope you give OpticsPlanet another opportunity to exceed your expectations in the future.
”