"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Had to return a Galco belt. Originally ordered a size 38 which was the size of another Galco belt I had that fit. The one I ordered was too small so I returned it to Optics Planet using the shipping label they provided and re-ordered the same belt in size 40. Optics Planet folks processed my order and sent me another Galco belt in the size 40 that I had specificed. No muss, no fuss!
Outstanding service!"
"Clearly a lot of options and prices are fair , my only complaint is that it took along time to ship and arrive to my location . USPS could have it here in three days for less than what it cost for shipping (small package) ."
"Monday I told SAM it was wrong, before it even was pulled. I ordered the correct part. Sam let the wrong part go there but billed me again for the correct part. I or the range will no longer purchase from you."
"This isn’t my first or my last time ordering from optics planet. Ordering was simple and easy. Product shipped fast and packaged safely. Optics planet is always a 5 out of 5 when it comes to buying/ordering online. "
"Very fast delievery great product."
"Ordered with the free shipping on sat was there by Thur in time for the range next sat amazing company amazing muzzle brake thanks optics Planet "
"I have bought several optics and other items from optics planet. Best website hands down for optics. Great sales and awesome 2 day shipping options. Not one complaint!"
"All you need in one place"
"As Usual, Optics Planet came through in glorious fashion. I ordered the item with normal shipping and it was at my door within 48 hours."
"Might as well not have a return policy. how do i know if anything is wrong until I mount it? Also, the Nikon scope stripped a turret rather easily, and they had no spare parts. No perhaps that's on Nikon, not certain. but the overall experience has not been good. The price was great which is why this is a three star and not two star review."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
Our return policy states that all items must be returned with 30 days of receipt in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components. Also, OpticsPlanet is unable to accept returns or exchanges for: installed goods, e.g., a riflescope mounted and/or assembled onto a weapon. Please see our return policies: http://www.opticsplanet.com/our-policy.html, http://www.opticsplanet.com/return-policy.html#policy_exceptions. Once an item has been mounted/used, all issues regarding product defects are handled by the manufacturer. Nikon’s contact information can be found at https://www.nikonusa.com/en/about-nikon/contact-us.page.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Ordered my trijicon rmr 3 weeks ago and paid for two day shipping, still dont have it. I dont think I will be ordering anything from optics planet anytime soon. "
“We are very sorry to learn about the shipping delay during your recent shopping experience and apologize for any inconvenience this delay has caused you.
Our records indicate that your order has arrived at a shipping hub near your area. Since you had paid for expedited shipping only to have this delayed by the carrier, we have refunded your shipping charges and an e-mail will sent to you shortly noting a credit due to your payment.
Should you have any questions or concerns, please do not hesitate to contact us at sales@opticsplanet.com or 800-504-5897.
We value you as a customer and we hope you will allow us another chance to service you in the future.
”
"Was not happy that the NCStar scope I purchased came with a dead battery (they should check it before sending), but I contacted OP and they said they would credit me to go get one at the local hardware store. That was good service. Have not sighted in yet but am happy with how they responded promptly. Seem like good people to do business with. "
"2 day shipping took 10 days. Great product, but not the wait. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. Occasionally we offer free expedited shipping offers on certain products. An offer code is required at checkout to waive the fee and customers must select 2-Day for the shipping method to participate in this offer. Unfortunately, value shipping was requested as no shipping offer code was supplied.
We have forwarded your complaint over to the web content management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"You always seem to have what I'm looking For! Usually at the best price also! "
"OpticsPlanet is the best store to buy!! They have just amazing prices and big discounts, fast delivery, and very friendly and helpful customer service!
I absolutely recommend OpticsPlanet to anybody!
THANK YOU"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. According to our records, a request was sent to our warehouse to halt processing of your order one business day after it was placed. We made every attempt to cancel the order before it shipped. However, since we aim to ship orders as quickly as possible, typically within 1-2 business days, we were not able to stop your order. We show that an e-mail was sent to you with our return instructions and a link to our return form. In filling out the return form, we will provide a pre-paid shipping label to send the incorrect product back to us.
We have forwarded your complaint over to the customer care management staff for future training opportunities. Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
If you have any further questions or concerns please feel free to contact us directly at care@opticsplanet.com and we will be happy to assist you.
”