"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I’ve ordered many products from OP over the last few years—including a flurry of products in the last 6 months. The only issue I have is sometimes their products are not listed as out-of-stock when they should be. Others have complained about poor customer service...I’ve had them call me, when a product ran out-of-stock before my order could be filled, and offer me a substitute. I’ve never had a customer service issue with them. I will keep ordering from them."
"I easily found what I was looking for. The price was competitive. Item was shipped and received promptly. Anything more than that I can't comment on.
"
"I've never had a bad experience at OpticsPlanet - they are quick and reliable. Provide lots of useful product information and always the best price. "
"A+ customer service!!!!!!!"
"Purchased the Aero Precision parts kit and buffer assembly and was very pleased with the product and the pice. Very quick shipping as well. "
"All of my transactions gave been flawless, except the most recent. The order included free two day shipping but it came ground instead. It didn't affect the cost, and it still showed up. So no worries. "
"My go to store best deals around "
"Love shopping at Optics Planet. Always seem to find what I need at a great price."
"Decent prices but the shipping speed was snail mail slow. I guess the decent prices reflect the attitude of we get to it when we get to it. "
"Easy to use database to really zero in on what you are looking for and find the best product.
"
"Very helpful and friendly sales staff. Arrived sooner than expected, Price in line with other sites. all in all not bad optics planet."
"I placed this order over a month ago and it still has not been delivered. They asked for a review. How do you review something that has not been delivered?"
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you. Customer service is our number one priority.
According to our records, USPS delivered the order number provided on October 3. If you have not received this package, please contact our Customer Care department via email, chat, or phone.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"These guys have an excellent inventory, competitive prices and expeditious shipping. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
As a gesture of goodwill, we have issued a credit for your order to the original form of payment. It should reflect on your statement shortly. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Product listed 16 in stock and ready to ship.
But it took 2 weeks to get here.
They offer a discount but the charge tax for out if state sales ( the taxes is about the same amount of the discount offered by optics planet ). Terrible you can buy the same items from a competitor for the same price and free shipping without paying taxes for out if state sales. Also discount coupons available from other companies matching optics planet 9-30-2019.
"
"In short OpticsPlanet is a scam, they don't care about you and don't want the hassle of providing customer service, they'll gladly take your money but won't ship on time if at all, don't bother trying to get in contact with them, they'll straight top ignore you, and what's worse is that I'm not the only one to be scammed by them, look at other reviews, they're constantly rated 2/5 stars, some reviews even claim that they are aware that they won't meet the shipping ETA, that they just put it up and hope you forget because they don't have the inventory they claim to have. They're subpar and mediocre at best. They took my $104 and ran for the hills, no calls or emails, zero contact.
I would recommend anyone but them.
Seriously OpticsPlanet, shutdown already."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It typically takes 5 to 10 business days to receive your order with our value shipping option. OpticsPlanet also offers express shipping methods for faster delivery.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”