"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
" I'm happy with the service and and with the products I have bought. I will not hesitate to buy from Optics Planet again."
"Your shopping experience and customer service reps are the best. Sometimes I have trouble finding what I’m hunting for on your website but I love the selection and prices."
"Will do business with again!! Supe fast shipping!! Thanks again!!"
"I've dealt with OP quite a few times in the past and each one has been easy and smooth; no issues!"
"Called to get help with my account as I changed email address. Customer support efficiently dealt with my concerns (adding VIP status to new address) and expedited my order.
Slip-on pad is exactly what I needed for my M39 to both extend length of pull and tame the recoil."
"Been using these for years. They work great but can start to slide with continued use. The service from Optics is always great. Fast and Friendly. "
"Thanks to optics planet my order was cancelled three different times and I received no help other than being told to just try again. (Have friends who have a had same problem) When I finally was able to get the package to ship it was a week and a half late. Would never recommend optics planet to anyone."
"Great item selections, good customer service, and communication, one of my top places to shop for gear and gadgets. "
"Excellent fast, exactly what I was looking for. Website easy"
"Great service, shipped fast will do business again"
"Ordered various scope covers to fit several scopes. Excellent customer service, packaged correctly, timely shipped and delivery. One scope 1-4x 24 in stock, another scope objective lens 50mm in stock. Order was filled correct nice work Optic Planet. "
"my order arrived on time plus free shipping, its a great plus for shopping online. "
"wonderful, patient fellow helped me figure out which nice, bright fiber optic/tritium sights would be the correct replacement for stock Novaks. Many different heights and the OP took the time to find out the fight fit for me. Well done!"
"I generally like OpticsPlanet; lots of great stuff, good prices. But in a recent incident, I had placed an order and only after placing it was I told the product was backordered. There was no mention of this on the product page. This was disappointing. I did eventually get what I had originally ordered - almost a month later. This feels kind of deceptive. Other vendors sold what I had bought. If I knew it was going to take five weeks for OpticsPlanet to put it on my doorstep, I might have been more inclined to source the product from another vendor."
"I had some questions about the line of Romeo optics. The staff at OpticsPlanet answered all my questions and were very helpful to take care of an issue I had with a previous order. Will continue doing business with them. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”