"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"During an online transaction I was not able to complete my purchase on a product due to a technical problem with my internet. The following day the product was no longer available. I emailed optics planet and explained the issue. Optics Planet came through and honored the transaction! thank you vey much"
"My very first purchase with you was an Aimpoint CompM3. Later I purchased the 3x magnifier. You were thoughtful enough to present me a beautiful pair of ATN Gen III night vision goggles that I couldn’t resist. They were with me on every camping trip for the past 8+ years. I had my eye on a Vortex Viper PST for a while. Two years ago my wife saw the scope I was looking at (I kinda made sure she would see it lol) and she purchased that PST from you for Christmas. I honestly felt like a kid all over again opening a scope I’ve wanted for more than 6 months. Currently working on another AR build. There is no other place I will be purchasing the finishing touch to my rifle. Im thinking a Hartman MH1. Thank you for always having what I’m looking for and fast shipments. I will see you soon for that MH1."
"The scope I received had a different reticle than the picture for the scope and is a 3x15x40 not a 3x15x42... Also some new F the numbers are missing from the power ring, it goes from 3 to 6 with no 4 or 5 just a large gap... "
"The items I ordered were shipped fast and everything I ordered was correct. Can’t ask for much more."
"Optics Planet had the best price on the item I wanted. My order was shipped quickly and was packed securely to avoid damage. Overall, a good experience with Optics Planet."
"Very nice belt delivery a lot better than other places I well order here again"
"I had been trying to garner information about an optic and its compatibility with my weapon for months. I sent several emails inquiring about this to the manufacturer who never responded. I was looking for an SRT for my weapon and came across these folks. I ordered, and the parts were promptly delivered, ahead of when they had originally said they would arrive. I was curious to see if they carried the optic that I was looking to purchase, and they did, I researched it through their web site, sent emails with my original questions to them and, they quickly responded favorably to what I needed to know. I called them several times to ensure that they were just not telling me what I wanted to hear and then when they said I could return the product within 30 days if I wasn’t satisfied, I was sold, not so much on the product, but on Optics Planet’s customer service. You guys have a customer for life, and thank you for listening and the great personalized customer service."
"If you need it they have it. If you just want it they have it.. and when you order not only does it ship, it ships in a timely manner and you get it relatively fast. I will be buying more from them."
"works like it promise and was easy"
"From the start of my order until it was received I had no problems. My order was received early and it was complete."
"The product arrived on time, and as described. "
"Their pricing is very good, and service is terrific. They have had no problems accepting my returns (2). My orders arrive quickly."
"I Purchased this item at a great price I am pleased with the performance. I recommend this product for those who want minimal attachments to the pistol. Sig Sauer P226MK 25"
"I've found the MSRP pricies are not real prices and that even MAP pricing is NOT what you should expect to pay.
Both of these are artificially inflated prices set by the manufacturers.
Online and printed paper pricing is what the manufacture sets ... NOT A REAL PRICE
It's always best to speak with someone on the phone and get pricing .... letting them know you are shopping.
I've done this with Optics Planet several times and they ave always beat the MAP.
Caution though, call others and speak with them first because Optics is NOT always the lowest.
The other thing to factor in is shipping cost and taxes.
Optics charges my state tax, even though they are not in my state. Many others do not"
"Good prices; also easy to make price adjustment if item is cheaper shortly after original purchase; am always kept aware of delivery if item is on back order; although sometimes you may have to wait to speak with a CSR about an issue, it is definitely worth the wait; very polite and professional; good delivery time."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”