"Could not reach anyone by phone to resolve the problems I was having with placing the order, which led to a mistake in the order. Since receiving the order, half of which was poorly printed, I have not been able to reach anyone either by phone or by email. It's difficult to consider calling customer service, because the last several times I called, I was on hold for anywhere from 15 minutes to an hour. Literally. Though I have had excellent experiences in the past, this one incident may lead me to reconsider my printing choices next time. "

"Prints were of high quality, great price (half the price of a local vendor including the next day shipping I got with overnight prints). Got my postcards in less than 12 hours and were packaged well."

"Overall, my experience was great. A few comments though:

Having a business card template in InDesign would be ideal, since that is a layout program.

The card stock was a bit different from what I was expecting, not exactly matte enough.

Still, appreciate the attention given to the environment! "

"Had trouble with the Website not adding the correct image for the back of the card. Called support and they did it for me. Just had a long wait on hold. Even though downloaded images were saved at 300dpi and then uploaded they still came out fuzzy on the printed card."

"I'm always happy with the quality of prints I receiving. This time I had some issues selecting the quantity during my order process, which I found annoying."

"Haven't rec'd product. 3 days late"

"I ordered 250 business cards from Overnightprint.com on Thursday, December 5th, 2013 around 3:00 PM and paid $33.06 for “RUSH B.I.T.G.I.T.™” shipping, to insure that the cards would arrive on Friday, December 6th, 2013.
After not having received the business cards on Friday, December 6th, I called the company on Saturday, December 7th, 2013 and the representative stated that my order had been just been shipped that day (Saturday, December 7th, 2013). Therefore the order was only sent a day after it was due to arrive, and 2 days after it was supposed to be shipped. My order did not arrive until Monday, December 9th, 2013.
I ordered my business cards from Overnightprint.com specifically because I needed them the next day and their website promises “Overnight Prints stands alone in the industry when it comes to delivery. Delivery dates are offered based on our cutoff time of 5 pm PST. Simply select the available date of delivery and we will get this order to you on that date. So, if you need it tomorrow, select tomorrow’s date to receive your order.” - Overnightprints.com. I would not have requested “Rush B.I.T.G.I.T.™” shipping if I did not need it for the next day. If I had known that the cards would not be delivered on time I would have used the standard shipping or, most likely, a different company altogether. Since I did not receive the product on the day I paid to receive it, I do not see why I should have to pay for “Rush B.I.T.G.I.T.™” at all.
When calling the company I waited on hold for at least an hour and a half being transferred to 4 different employees, all of whom told me that they would only be able to refund $10 of the $33.06 that I paid in order to receive my shipment on time. I requested to speak with a supervisor and was told that that would not be possible and that the final offer would be compensation for half of the “RUSH B.I.T.G.I.T.™” shipping and a 15% store credit for my next purchase.
I would like to deduct $33.06 from my total purchase of $56.34, I essentially paid for a service that I did not receive.
"

"Great product, fast and accurate delivery.
Thanks "

"I use OvernightPrint.com often and recently have been finding more and more QA issues -- in this order several cards had to be thrown away because the color was way off. Most of them looked good but disappointing when all the order is not the same."

"These guys are fast and efficient!"

"Other than having an issue getting the design of the cards to fit within their spec's our experience with Overnight Prints was great. But when we did have that issue their support staff was great at helping us. "

"Always on top of my needs."

"Quick and easy. Good quality and the price is right."

"The cards were on rush delivery and came the day we expected. Very pleased with the quality of the cards."

"The order arrived late, the second one in a row to do so, but they refunded my shipping fees and encouraged me to let them know when I place my next order, so they can ensure that it gets out on time. After using Overnight Prints for a couple of years at my last job, this is the first time I've had issues. I'm pleased to find that their customer service is still responsive and genuinely helpful."