"The lowest score is a one star, I could not go any lower. We placed an order and paid for the expensive overnight shipping that still took us 4 days to get. A hold was placed on our order due to errors so we went in and fixed the errors and the product still came defective. We contacted the company sent pictures of the product and they said that it was a consumer error not theirs. They refuse to exchange it for corrected cards, fix their errors or even refund. We even had to file a complaint with the Better Business Bureau, FTC Consumer complaints and the AG Consumer complalints division. This company said, "satisfaction guaranteed" They lie and this is false advertising. They refuse to fix their own errors and misakes. Not pleased at all! Do not use them unless you want to be out a large sum of money with defective product as well."
"Great products but a bit worried the company is getting lax with their products. Ordered postcards that weren't cut correctly. His was a noticeable oversight that could have been avoided. Please don't sacrifice your excellent quality you have had over the years. "
"Super easy ordering! Great quality! And delivered a day before expected.
I am a loyal customer! Thank you!!!"
"I had some difficulties with designing my business cards, but I had an excellent rep who saw it to completion. Very satisifed"
"I have ordered before and plan to tell family and friends of the great job always done with Overnight Prints. Job well done
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"My Business cards have received RAVE reviews from my customers. The whole process of setting up my very own design and using Overnight Prints tools was an amazing experience. I am technologically challenged this was really quick, simple and great results. Looking forward to trying some flyers next"
"In two occasions I was disappointed and aggravated trying to have a resolution. Business cards wrong color, out of text alignment and the expensive folders had a misprint. It took longer than an hour on the phone, their verification with each other constantly puts you on the blame, so out of "courtesy" they say they will reprint but you have to pay for shipping.
Great website, state of the art tools and poor processing, customer service. Will not use and do not recommend. "
"I paid handsomely for delivery by a specific date and it was missed. I was not notified in any way of this delay, except for my own monitoring of shipping progress. I contacted the company via web form and reply was very delayed, as well. The only reason I was even remotely satisfied is the contact who monitors their Twitter account was responsive and helpful. Although the business cards ordered missed my event they were ordered for, they offered a store credit and after I pushed back, refunded the entire express shipping paid for... although it was not originally offered. I will buy for again for volume printing needs, but not when I'm in any hurry to receive items... or support."
"I have never in my career had such a terrible, unprofessional experience. Brian was the only good thing. Your mistakes had a direct impact on my current and future business. THis must be addressed by Senior management that cares about my business and Turner Classics business. Contact Brian for the gory details.
Suzy"
"We had had round cards made to promote our brand. Everyone who has seen them has love them. Thank you for a superb job.
The website is easy to navigate and makes fur a great user experience and our cards were done in a very timely manner.
I would recommend Overnight Prints to anyone looking for a solid product. Thank you."
"Received our business card order and 6 out of 9 have the wrong colors. The 3 business cards with the correct colors have a weird yellow line on the edge. So, none of them are correct. I've spent hours on the phone and corresponded through email. No one seems to want to help me. I'm not asking for a refund, I just want the business cards reprinted with the correct colors. "
"They probably won't put this on anything, but I have never worked with a company that has not wanted to help their customers less. They have terrible quality and terrible customer service. Do NOT USE!"
"The only problem I had is that I started my website www.wilkersonauctionservice.com after my order.... so I'll definitely be ordering again! Great service and price!"
"THIS COMPANY IS AWESOME.... "
"Very fast and quick to identify issues hat would block the print."